The Pavilion Beefeater — Restaurant in England

Breakfast was booked for 10:30 and when we arrived we were greeted with, I’ve run out of hash browns and you’ve got to pay up front. When we went to the hot buffet there were no staff monitoring the food supply, consequently the fried eggs, baked beans and bacon had either run out or had a few scraps left. There were just dregs of fresh orange juice, no croissants, no strawberry yogurt, no fresh fruit and the staff were walking around aimlessly. Surely the most important thing with a buffet is monitoring the food supply yet they seemed more interest in chatting with their colleagues. I waited on two crutches for someone from the kitchen to come out to see if and when the empty bowls were being refilled and was eventually told it will be a few minutes. 10 minutes went by and the food I had put on my plate was now cold and all the member of kitchen staff brought out were baked beans. I asked her for scrambled egg and she said it wasn’t her job to take food orders and I was told to find another staff member. By the time I sat down it was 10:45 and 5 minutes later my egg turned up. My wife went to see if the bacon had been replenished and discovered the staff were now hurriedly putting away the hot food. They also turned off the toaster so we couldn’t heat up a crumpet. My wife was told they were getting ready for lunch so had to clear everything away, but my wife pointed out that we had been waiting for missing food and that it was only 10:50 and breakfast ran to 11 according to their website. They were happy to take your money upfront for food they couldn’t provide and take bookings up to 10:45 but only give you less than 5 minutes to get your food and drink assuming you could find anything. If you wanted toast or some of the other breakfast options you had no chance if you arrive after 10:30. There was no apology for the lack of food choice, or the chaotic service. The air was hot and muggy as if the air con had been turned off but as soon as the last remaining customers left it appeared to have been switched on. The whole place was poorly managed and to make it worse it was in a shabby state. The tables were sticky and dirty and the carpeting was heavily stained and probably not washed in years. As we left there was a guy using a hoover with the power lead across a busy walkway and no warning sign and water spillage on some hard surfaces that were also a hazard. This is probably the worst run and unpleasant beefeater I have ever visited and I’ve been to dozens over the years and always thought...

I dined twice in this lovely looking restaurant whilst staying in the Premier inn next door, the first time everything was perfect even though it was a very busy Father's day and they couldn't book me in til 8pm, the staff were professional, friendly & attentive, plus the 2 courses I chose of chicken & chorizo kebabs, plus haddock & chips with mushy peas, small portions, but I couldn't fault, along with the chilled wine, it was perfection, which I can't say the same about on my last evening's stay on the Tuesday evening.

I came back from a day out in Bristol & spontaneously went into the restaurant to see if they could fit me in later that evening, it was the same nice young lady from Sunday, so I thought it would be OK, but what a complete disaster.

I arrived & got taken to my table, & was told that my server would be over shortly, in the meantime she kindly took my drink order, I waited ages for this server to come & take my order even though the restaurant was empty, she was very unconfident when she did arrive & not a happy face, I ordered the 2 courses for £12.99, the prawn cocktail and the chunky haddock & chips with mushy peas as it was so delicious on Sunday evening, when my prawn cocktail arrived, it was so tiny & I counted no more than 5 small prawns it it, just sour sauce, very underwhelming!

But when my main arrived I was speechless as I don't know where the chunky golden brown part was as this was almost black & so thin, I cut into it, it was like rock, i then realised I wasn't given any tartare sauce, I finally got the servers attention & she said she would get me some, in the meantime I tried a chip & some mushy peas, both stone cold, so when she came back nearly 10mins later, I asked for a freshly cooked meal which she didn't seem happy about, I could see the young chef keep staring at me then nearly 20mins later my meal came out, the fish lighter, but even skinnier, & the chips supposedly triple cooked were rock hard pieces & bits, I looked over & the chef was staring & laughing, I called her over again to ask to speak to the manager, she said they wasn't available, I asked for the bill thinking she would of deducted this awful meal from the bill, but wrong I had to pay for the whole disappointing experience, NEVER AGAIN as this weekday chef needs training on...

The Beefeater is a wonderful place for an evening family meal. Seven of us attended a meal from 5:00pm until roughly 7:30pm and all had a wonderful time.

I ordered the Chargrilled chicken with cheese and bacon with no sauce, salad garnish, or coleslaw. The staff accommodated and my plate arrived with no signs of them. The chicken was delicious and far from dry (which I worried it might've been without sauce). The bacon and chicken flavours were well-balanced and the skin-on chips were delicious.

The staff offer to bring sauces to the table such as ketchup (that came in small dipping dishes) or brown sauce (a bottle was brought to our table) and salt and pepper shakers are readily available.

A member of my family ordered the same dish as me and enjoyed the coleslaw and salad garnish. The portion sizes were very nice and the staff kept an eye on our table to judge when to come back and clear plates, etc.

For dessert, I highly recommend the millionaire's brownie sundae. Three of us (13, 19, and 50+) ordered this dessert and it did not disappoint. The black forest gateau was a square, three-tiered slice that looked mouth-watering and was reportedly good. As were the mango fruit sundae, the crumble, and the sticky toffee pudding.

We were given ample time to catch up as family and thoroughly enjoyed our time at the Beefeater. We didn't feel rushed and there was no semblance of negativity at all. It was brilliant.

The only warning I would give is their coupons/vouchers! Please double check that your discount voucher is DEFINITELY for Beefeater prior to dining. Or have the website link ready to show staff. We used one of the free first-sign-up vouchers but had a wrong one at first. It's just worth double checking.

At the door, the staff ask for any allergies they need to be wary of and were all overall very polite, friendly, and welcoming. There are gluten-free menu options and vegetarian menu options. The toilets are on your left as you walk into the establishment and the female toilets had an accessible stall available. The parking is self-validated by a touch-screen also just inside the establishment, to the right. As signs outside indicate, parking is free for validated customers for...