Queens Head — Restaurant in England

I visited The Queens Head in Stokesley with a friend and unfortunately had a very disappointing and upsetting experience. We entered politely with the intention of buying a drink, however my friend asked if he could briefly plug his phone in for 30 seconds so he could use his card to pay.

Before we had the chance to do so, we were repeatedly sworn at and told to “get out” by the older man behind the bar wearing glasses. Despite us calmly explaining that we were going to purchase drinks and only needed a few seconds to charge the phone, he continued to speak to us extremely rudely.

To be clear — we completely understand staff being unhappy if we were being rude or simply using the premises for electricity. However, that wasn’t the case at all. My friend politely asked to use the plug, placed his phone in it for barely a few seconds beside our table, and we were just about to sit down and order when this occurred.

What concerned us most was when the man behind the bar proceeded to threaten to “knock out” my friend if he didn’t immediately leave or buy a drink — even though we had already confirmed we were intending to purchase one. His body language became aggressive, flaring his eyes and squaring up, making the situation genuinely hostile. We remained polite throughout, but were shocked at how unprofessional and disrespectful the response was to such a reasonable request.

We left shortly after being repeatedly told to leave and will most definitely not be returning. I would strongly advise anyone visiting Stokesley to avoid this pub based on the unacceptable behaviour and attitude we experienced on this occasion.

For clarity — this review is specifically in reference to the older man behind the bar wearing glasses, as we did not encounter any of the other staff and cannot speak to their professionalism or customer manner; I sincerely hope they do not share the same approach.

It’s a real shame Google only allows me to leave a one-star rating, because given the customer service we received, this establishment doesn’t even...

called in as they were offering fish& chips with mushy peas £10 for two .well landlord seemed ok took our money no problem .on arrival of cutlery first I noticed the fork was still dirty and had not obviously been washed correctly .as it had a bit of hardened potato on it .secondly when the meal arrived it was presentable ,until you bit into the homemade chips which were sodden in grease and very limp. the batter on the fish was crisp on the topside yet very soggy on the underside yet again with grease .the grease off the food was brown in colour as iff you:d fried sausages in a pan then an egg it was that colour .you needed the cup of tea to wash it down .the fish inside the batter was wet as iff it had been defrosted quickly then fried in dirty oil .yes I know I should have complained but whats the point in only one complaint .they would still continue to serve meals the same way better to post this so as to let more people know .shant go...

If I could give no stars I would. Called in today 20thas May...ordered a pint of Pedigree which was cloudy and no head...has this fella ever pulled a pint before....in the yard area out the back...tab ends littered the floor. Bins were overflowing and the atmosphere was a little off putting. I'm no stranger to a rough pub butfb this place was terrible....