San Carlo - Alderley Edge — Restaurant in England

I will start of this review by stating that the food is fantastic here, They obviously pay the chefs very well. That is the only positive thing that I can review on this restaurant.

Upon entry into the new 'grand San Carlo' restaurant in the posh village of Alderley Edge, the initial reactions to the refurb are rather underwhelming to say the least.

It looks like a basic restaurant that you would go to in Brighton for a Fish and Chips and Tartare Sauce. You really must wonder where the 3 million pound went. Honestly preferred the previous decor when it was Gino's restaurant.

The main point of the review here is regarding the staff,

Particularly the manager (Who is somewhat of a stereotypical caricature of what an English persons view is of an Italian) Some may like the super loud attitude however I found it very very irritating

He came over at one point and made a comment about my T-Shirt which was totally bizarre and unnecessary. Going into deep analysis regarding the authenticity of it. The most bizarre encounter I have ever had in any restaurant ever.

He also commented on my Fathers Watch too which was very strange. Another staff member also commented on his trainers..You would not even receive this type of behaviour in a busy pub during the champions league final from the punters...never mind the staff of a five star restaurant chain.

Whoever is in charge of this restaurant needs to review the staff situation, particularly the flamboyant Manager. I know I won't be the only one to have noticed this, and there will be more complaints.

The cocktails were very sub par also (Cosmopolitan) and were comparable to something that would recieve in a student bar in Manchester). Very poor quality.

All in all this was a strange experience and would highly recommend going elsewhere for that 'Je ne sais quoi' -fine...

Wow.... Worst restaurant service in 10 years... Firstly, such a shame as the food was great.

We arrived 10 minutes before our table time and were seated 50 minutes after it, only after complaining twice to the host. (Felt like they gave us someone else's table in a panic, as it wasn't where they originally said it would be.)

In the meantime. no pint glasses at the bar (seriously... so we were charged 2 x £4.70 for two half pints...! They said they would charge for pints only, and even though we reminded the team of this before brining the bill, they forgot!

Service for mains was slow (busy Saturday, so perhaps forgivable on its own.).

Dessert, the waiter took the order, forgot it, came back to check, then forgot to take it to the kitchen. When it did come, it wasn't what we actually ordered!

We tried to discuss with the manager and we could only find normal staff. We asked to speak to her and she was trying to keep away from the wider problems across the restaurant, including ours. We asked to speak with her again and she avoided joining us by the kitchen despite asking, she opted for a discussion in front of ot customers at the table.

After complaining the manager was sadly just defensive (wait for her response below...). It's a shame really as she could have rescued the whole thing but she is clearly just inexperienced.

Far too young and lacking training. Despite circa 50% discount, genuinely one of the worst restaurant experiences on my life. I'd wholly recommend anywhere else but here...

In essence, not enough experienced staff or a decent manager to make this place worth the...

My friend and I had been waiting to try SC Alderley Edge for a while. We booked for a Thursday night, if we are honest we probably wouldn’t come back. The food was as nice as is expected for SC and Italian food but overpriced. If is what it is there however service, well we sat down and ordered drinks of which the wrong ones came out, this was quickly sorted and apologised for. Throughout the night our wine was topped up once, the rest of the time, my friend topped us up. But the most insulting was when we asked for the bill, all tables have a 13% service charge added, which to most tables is no problem however we advised we were not happy with that amount as a result of the service. From then the staff practicality ignored us. Despite not realising we had in fact left £10 in cash on the table (we hadn’t said we didn’t feel any service charge was due, just the amount) however we were practically ghosted when we left by all the staff due to them believing we had not left any service charge. Ignoring us after we said bye. This just leaves a bad taste for anyone to treat customers this way, even if there was no tip left. The question should be why and not punish the customer. A bad lasting impression for what was a highly anticipated night of good food...