Located inside the Sandbanks Hotel behind main reception, the restaurant service left a lot to be desired having tried the 2 course evening menu for two. The soup was barely warm and there was a mismatch between main course order and what was delivered: does chicken look like fish? Same colour perhaps. The food was delivered and no-one came back quicklg enough or in good time to check each course was alright. After an extended wait for the bill, ended up paying at restaurant reception.
The service could be so easily fixed if those with "Crew" on their shirts were properly trained, as the issues could have been resolved at the table more efficiently, or if there was an obvious Maître d'hôtel. Note, a 10% optional service charge is automatically added to bill.
Despite the cold starter and wrong order, the food tasted ok; at £25-30 per head, I'd probably only use as a last resort next time or opt for a quick pizza lunch instead of...
Read moreIf I could give 0 stars i would... absolutely disgusting quality of food... prawns in buffet full of eggs and feaces completely unwashed .. salmon slimey and the hams all smelt sweaty.... the food looked as if it had been sat out at least an hour but we were apparently the first group in at 7... my partner has so far spent half hour on the toilet since returning home 2 hours ago to be told by the manager it was nothing to do with them an they will not offer any sort of compensation without poo samples from the dr... looks like this is something they deal with regularly judging by his response so be careful... you have been...
Read moreDiscovered this place through a deal and can say that it is such a gem! Exceptional views of Bournemouth and Old Harry Rocks! Staff in the restaurant were kind and attentive, food was delicious and served quickly! Could not have asked for better...
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