Subway — Restaurant in England

If I could give the customer service in this place less than 1 star I would. On the 11th May my Dad and I visited here at around 7:40pm. I work in hospitality and understand that customers coming in right before closing can be very irritating, however we entered 20 minutes before the store closed. If it was too much trouble, we would of preferred to have been told to try somewhere else for food instead of being given the poor, rude customer service the man behind the counter gave us. My Dad and I haven’t been to subway in a while so when we arrived we were reading the menu for a couple of minutes. The man that served us on our visit made both me and my Dad feel extremely uncomfortable. He was abrupt and passive aggressive. His approach took me aback, because he should not be working in customer service. He was impatient, and it seemed like a big inconvenience to ask him for anything. He was obviously very annoyed at my Dad and I for coming in as my portion of crinkle wedges included about 5 pieces? Neither of us will...

After going through the tedious process of making a full footlong and a kids sandwich, I got to the till to be told the free kids meal offer only works with the subway app. I haven't got the app installed on my phone and the phone reception in the shop is really poor to install the app. I was advised by Bradley and Peter to go by the window and install the app while other customers were waiting in the queue. I had another look at the free kids meal offer sticker in the shop window and it doesn't say anywhere you need the app to access the offer (not even on the small print nor subway website-see photo attached).When I challenged this, they insisted I need the app even though it doesn't say on the advert, because these are the rules. I then turned down the order and left. Really disappointing service as they didn't even try to resolve the issue. The sticker with the free kids meal for every footlong bought is still in the window and might mislead other customers in the future. Shame for the wasted food and...

Ordered a click and collect which got told was ready to collect and when I got there it wasn’t, the girl who served me looked around for a good few minutes before asking other staff who said oh we’ve been too busy to even start it. Fair enough it was busy but staff don’t seem to know what they are doing. Maybe some training needed? She then found the receipt and started to make them slowly. Assumed I’d be given the right sandwiches and headed off. When I got back to work and opened them was greeted with one correct sandwich and then this mess. See picture. Ordered a coronation chicken with red onion and mustard sauce. Clearly not this. It looked grim. Service is poor. They can’t get orders right and then they said they’d given me free cookies to make up for it but they never. This store needs sorting out and turning around. Constantly advertising for staff and you can...