Sultan — Restaurant in England

Worst takeaway experience I've ever had; no food arrived after waiting over two hours ,my guests & family had eaten they ordered from reputable establishments ,mine and my nieces had not arrived from this awful place . The foreign man I dealt with was anti-British and extremely abusive towards women. I then chose to check Google reviews and noticed the same attitude towards others in the reviews. Narinder and others all state the same hours on delivery and aggressive.

I contacted Just Eat and reported the man, whom indicated he would cancel my order as I was going to bed ,who waits over two hours for any order?

Three phone calls on, stating that the food will be delivered, over two hours later and a cancelled order. Worst was the attitude and lack of apology. Unquestionably the arrogance and lack of apology, was enough to warrant an honest review . Poorly managed, zero customer service, liken it to a third world cess pit. Go anywhere but here, if you want a smooth transaction and family take out night don't order from here . Luckily Akbar's 20 minutes away my nephew collected the order. Avoid sultan ! Hostile and lack zero...

We placed a £40 order with Sultans Thornaby, as we have multiple times before through there website, after 90 minutes waiting we contacted them, they said it will be five minutes.. Another 20 minutes we contacted them again, they said they haven't had an order for us, although they took the £40 from the bank already, refused a refund and refused to send us food. Never again will I use this takeaway, and I will tell everybody I know not to use them, disgusting customer service, put the phone down on us 3 times, but they still have our money and we have no food. I wouldn't bother if I was you.. zero rating... just to update it's now 3 days later, still no refund, or an apology from Sultans. Update. Its now 3 weeks since ordering, and paying for food that we never recieved. Tried to contact Sultans numerous times, still no refund, no...

Terrible experience police involved threatening customers, never ever go back ! Wouldn't ever reccomend to anyone, please save your house because the delivery drivers are g.....sters keep away from this take away don't even think about trying this take away it ruined my Saturday night meal , we already wasted 1 hour and waiting for delivery and the driver look like on highs and threatens to smash the house if we don't take the cold food. The police knows it all, ask them , it has been already reported and recorded. The gentleman on reception lying that the delivery driver is not back from half and hour even though the same shouting noise is in the background and the man on the phone said the driver never came back my neighbors are disturbed the way he was shouting on us , THANK GOD WE HAVE CCT CAMERA RECORED 24/7 !! Pls keep away from...