Tesco Cafe — Restaurant in England

AVOID, AVOID, AVOID - AT ALL COSTS!!! After spending £14.40 in Telford Tesco's cafe upstairs today 'James' the 'Manager' wanted me to pay for another drink, for another cup & saucer (which I would not drink, since the pot of tea purchased was adequate enough, as my daughter didn't like the medium latte purchased at £3.40 a pop!) After he plonked the very small jug of milk on the counter he said under his breath, 'we're not a charity'. I don't expect this Cafe to be a charity but as a fee-paying customer, I expect to be treated with respect don't you think? Note to 'James' - since you refused to give me your full name or your manager's name (you lied since he/she does exist according to Tesco), I have lodged a formal complaint with Tesco's manager at customer services (Steve Joyce). I don't expect anything will change for the better & suspect, it'll be brushed under the carpet. You should undergo some form of customer service training since, you clearly lack the skills required, to deal with members of the public i.e. your customers, in a professional & respectful manner. If you're chasing the money but don't seem to be having the footfall expected (since the cafe seemed to be too quiet for a lunchtime, even on bank holiday), maybe have a think about how you treat your customers - we're not all freeloaders - as you seem to suggest about me. From now on, I will spend my hard earned cash (I do work for a living) & go to Costa or Starbucks, not far from this cafe instead (& maybe, they'll give me a cup & saucer for free - now that"s a concept). In summary, staff on till/chef - ok, food - good, latte - terrible - shame about the manager! To confirm, 0 (Zero) Stars - inadequate & needs drastic improvement by removing...

Poor experience at this cafe. After placing order I noticed how unclean the whole cafe area looked. Tables not cleared away, floor littered and the clean cutlery was anything but. Only two staff observed to be working and despite requesting clean cutlery this did not materialise. At time of my visit cafe was not busy ( only 4 tables occupied) however no clearing away of tables undertaken. Food was OK and staff approach...

First off started with a 10 minute wait time in the queue only 2 people in front of me then after about 20 minutes of waiting for food the chef came out confused by my order of having the breakfast without beans or bacon and when it finally came out 15 minutes later the food was stone cold and they’d forgotten half the order would not recommend and will not...