The Bricklayers — Restaurant in England

If I could give no stars I would.

On Saturday, we visited The Bricklayers for drinks around 4 PM. Although the establishment was busy, we managed to find an empty table. While half of our group was ordering drinks at the bar, a woman approached and placed a reserved sign on our table without acknowledging us. When my daughter pointed out that the table was free when we arrived, the woman dismissed her comment and insisted it was reserved.

When she returned a third time to ask us to leave, despite there still being half an hour until the reservation, her demeanour was once again discourteous. She addressed my young nephew, implying we needed to vacate. I felt it necessary to address her directly, emphasizing that she should speak to the adults at the table and that her approach was unprofessional and rude. Unfortunately, instead of addressing my concerns, she repeated my words in a condescending manner and attempted to walk away. When I inquired about her name, she identified herself as Abbie and claimed to be the manager, which only heightened my disappointment as I believe a manager should exemplify exceptional customer service.

As living local to the area, we wanted to give The Bricklayers another chance, despite our previous experiences with unprofessional staff. After this incident, we decided to visit the newly opened Flamingos. Callum, who I believe is either the host or manager there, greeted us warmly and explained that they were fully booked. He expressed regret that he couldn’t accommodate us and invited us to return another time, which was a refreshing contrast to our earlier experience.

Ultimately, we chose to enjoy our evening at the Dancing Moose, where the staff, despite being fully booked, warmly welcomed us at the bar, providing excellent service and delightful cocktails. Regrettably, this unfortunate encounter at The Bricklayers led us to reconsider our patronage, resulting in a loss of potential revenue of over £300. After investing significantly in refurbishing the space, which now looks quite appealing, we have unfortunately had an unsatisfactory experience with one manager. As a result, I cannot say we would...

I was really looking forward to coming here with the family, the menu looked amazing, it's not often I find a menu where I think I could order one of everything. Unfortunately the food was no where near as good as pictured online or described on the menu. We had some starters - calamari which was very good, chips with bacon and cheese which my son loved, battered Halloumi fries they were good, garlic mushrooms were OK.

Mains and dessert is where it got disappointing, I ordered my son the marinated chicken and had the choice of 1/4 or half and we went for half, this piece of chicken was honestly sooo small I had to check with the waiter it actually was HALF a chicken because it was literally just a wing and tiny bit of breast. We had the fish and chips, that was OK there was nothing nice about it but nothing terrible just tasteless. We had the pie, that was also OK. Desserts were awful, I was soo disappointed as these were some of the best desserts I've seen offered on a menu. We had the white chocolate and strawberry waffle, firstly there was no strawberries whatsoever, just awful Berry coulis poured all over, the waffle is literally just a shop bought packaged waffle you can find in Asda, then topped with some bright pink artificial tasting ice cream. The Eton mess was even worse and this is my favourite dessert, I've never not been able to eat a Eaton mess but again, no strawberries at all, Berry coulis poured all over which made it so watery and then the cream was room temperature which was really off putting and I did send this back.

Service was very good, the gentleman serving us was lovely.

The restuarnt itself looks great it was a shame there was absolutely no atmosphere, I was surprised the week you have 50% off we were the only booked table and then maybe a futher 4 couples came in the 2 hours we were there.

Would we go...

One star only because of the staff member Bee. So say I was disappointed is an understatement, the food was terrible 😞 we have looked forward to having breakfast here for a while and finally go the opportunity to. Unfortunately the food was dreadful and we had to send one item back, the others weren’t much better but didn’t want to say the all of our breakfasts were dreadful as the waiter was amazing, Bee was an absolute asset to this restaurant. Bee was happy helpful and brilliant with the children in are party. Sadly won’t be going here again. Wouldn’t recommend this restaurant but the staff we great. Thank you Bee for being so cheerful and...