We were a group of 4 adults, a dog and a baby in pushchair who was looking for a table for drinks and some icecream. It didn’t take too long to be seated but took a bit of time to bring the menus over and again longer to come back and ask what we would like. The young girl who served us was typing it all in to a tablet which I understand some cafes and hospitality places have tablets rather than pen and paper however she didn’t look at us the whole time and then just walked off. After about an hour of waiting I decided to go up and ask what was going on for us to waiting so long for 4 iced coffees, it wasn’t very busy as it was middle of the day and mid week… they had they hadn’t had the ticket through, at which point the girl who served us was sat in the cafe having her lunch just started saying “I definitely did it” so they hadn’t yet started making them and they would do them now after another ten minutes they brought out 3 drinks we informed them they were missing a drink and he went back inside to make the fourth at this point we were fed up & thirsty and almost told them to leave it they finally brought the fourth drink out but it was a completely different colour to the other ones and tasted completely different after a couple of sips a saw something which looked pink inside the glass after fishing it out with the straw it appeared to be a bit of carrot - we had not ordered food so unsure how that got in there, my mum went back in with the drink in hand and they offered to make her a new drink but by this point it had been about an hour and half since we sat down and were past the point in wanting a drink so she asked for a refund, the waitress didn’t refund the whole order, just the one drink. Throughout all of this we didn’t get one apology I think this is really bad customer service and they need to rethink how they serve customers…