The Keystones — Restaurant in England

Went in for a cider with my mates the manger has very poor customer service and was refusing to serve us for no valid reason. I understand why at the first instance I was not severed as I forgot my id however I went back home brought it to show and he again refused to serve me for apparent bad attitude when all I was asking was a genuine question. Anyone who knows me knows I’m far from having a bad attitude! When coming back with my id and he saw me and my friend he rolled his eyes and shook his head at me it’s not very nice. Hence the feeling of feeling disrespected. Absolutely disgusting. Honestly felt racially profiled I am devastated. In this day and age? Really? Is it really that hard to smile and do your job of serve a drink?

Went back in today after this incident purely due to meeting friends and convenience and as I felt over the situation. Was told I couldn’t be served unless I apologised to the manager who was being rude to me previously. I said yes that’s fine I’ll apologise purely to avoid another situation. A different manager came to speak to me and her attitude and demeanour from the beginning was already rude. She said I had to delete my previous review and why come back if I left a one star review. She had an issue with the fact I used race in my review however I’ve read previous reviews and other people have said the same thing. She was shouting at me in the middle of the bar, very unprofessional, and felt very attacking. I still decided to apologise to avoid my friends from having to leave. She then refused to take my apology. So just a heads up don’t leave a one star review and don’t speak about your bad experience unless you want to be shouted at spoken rudely to when you are just trying to get a drink after a hard day. I have never had an issue like this in any other pub or bar and initially felt like I shouldn’t post this experience to prevent them from further targeting me. However I am leaving York very soon and feel like this should be said. i am not trying to be disrespectful purely expressing my feelings as I felt like I couldn’t speak to the manager properly due to her predisposition of...

We booked online for a bottomless brunch. We got there early the table was set with crackers and hats to wear..we travelled from Newcastle for the Christmas market but it was cancelled with the storms..we were soaked through by the time we reached the pub. The pub was welcoming cozy and warm! Our server was Taylor and we can't praise her enough. The drinks were brought out quicker than we could drink them which from previous bottomless brunch at a different chain pub the service of the drinks was so slow, not here ! The cocktails were lovely my favourite was the green sleigh cocktail (recommend this if you like after eights) Taylor came every few minutes to check drinks and that we were all Okey. My only thing was the Nachos didn't have alot of cheese sauce etc but everything else was absolutely beautiful. We are rebooking next year for hopefully the Christmas market and another bottomless brunch. Fully recommend this pub if your in York...

Absolute joke, me and my partner nipped in for a pint on our way back to our apartment, the place was busy and everyone was friendly ( so I thought ) two young girls were sitting at a table for eight so we asked if we could sit down? They told us that they were reserved for friends, so politely I asked if we could sit until there friends arrived then we would move, we were told very arrogantly no, I told the young girls that they we're being unreasonable so they went to the bar and complained, I was then asked to finish my pint and leave, as I tried to ask for a rational explanation for this the bar maid took my pint from me and asked to leave straight away and was lead to the door with a friendly shove in the back for good measure, What a horrible experience at the end of a brilliant day, Come to York, enjoy our historic atmosphere, just don't ask...