I pre ordered a roast for one after an extremely hard day.... I was told it would be an hour which was fine. Being in my own, I didnt really want to 'hang around' in a bar on my own( actually my local). The pub was busy when I got there and I was told it would be another 20 minute wait.....again, not a problem bit dodjt want to stand there empty handed whilst waiting so I asked for a 'drink, whilst I wait '. I am a manager for a retail outlet and customer service is paramount to keep customers 'coming back', and I know this first hand ( having worked for 30+years in the industry.) Assuming this is the landlady who wanted to charge me £5 for my drink I think is wrong. I was patient by not worrying about waiting another 20 mins but I then need to pay for a drink?! When I told the lady to 'leave it' she was abrupt and nonchalant.......seemingly not bothered on the slightest. I have heard great reviews about the food since the latest changeover on owner but this was more than disappointing. No one knows how someone has spent their day and what they are going thru. Empathy is a great trait to have and I would like to think that the very fact that I was ordering a meal for ONE would maybe alert the staff to being a little sensitive to a woman on her own in a pub and eating alone. A great shame. As my local, this would be a great place to get regular Sunday roasts for me and my family. I work full time and unsociable hours so a local take out roast on a sunday would be great. Please think about my feedback.. Mental health is also high on the agenda right now and this has really upset me today