The New Oak — Restaurant in England

I pre ordered a roast for one after an extremely hard day.... I was told it would be an hour which was fine. Being in my own, I didnt really want to 'hang around' in a bar on my own( actually my local). The pub was busy when I got there and I was told it would be another 20 minute wait.....again, not a problem bit dodjt want to stand there empty handed whilst waiting so I asked for a 'drink, whilst I wait '. I am a manager for a retail outlet and customer service is paramount to keep customers 'coming back', and I know this first hand ( having worked for 30+years in the industry.) Assuming this is the landlady who wanted to charge me £5 for my drink I think is wrong. I was patient by not worrying about waiting another 20 mins but I then need to pay for a drink?! When I told the lady to 'leave it' she was abrupt and nonchalant.......seemingly not bothered on the slightest. I have heard great reviews about the food since the latest changeover on owner but this was more than disappointing. No one knows how someone has spent their day and what they are going thru. Empathy is a great trait to have and I would like to think that the very fact that I was ordering a meal for ONE would maybe alert the staff to being a little sensitive to a woman on her own in a pub and eating alone. A great shame. As my local, this would be a great place to get regular Sunday roasts for me and my family. I work full time and unsociable hours so a local take out roast on a sunday would be great. Please think about my feedback.. Mental health is also high on the agenda right now and this has really...

This pub has gone downhill . What sort of respectable landlord switches the TV off .. on the final whistle of an f a cup game . Cause it didn't go his way . Totally childish . No thought for the customer's that are paying his wages . Also the Couple that run it are just not friendly ..no rapport with customers .. just a select favourites. They block the car park up with their fancy cars . You have a woman with a dog .. In out in out .. Friday afternoon is dominated by same old builders ..hogging bar area . And why on earth put a pool table right next to the bar area.. the amount of times customers have have to move out way and get out their seat cause its bang in middle of seating. . Its a closed shop .. so many of the old regulars do not use it anymore .. cause its not customer focused. If your gonna run a pub .. the most important thing is having a report with customers .. all of em .. not just select favs .. its all about raking in as much money as possible .. . Seriously...the time is well overdue for a new landlord...

Shocking ! We have been great fans of the New Oak coming regularly even during Covid, enthusing about its friendliness with our friends and family. The staff were welcoming and friendly, the pub with lots of rooms and outside tables. Until Yesterday. The establishment had locked down worse than under Covid, only one entrance with a flight of 15 stairs. My wife made the 'mistake' of asking why the pub was no longer easy to access for the disabled and physically challenged. The single male member of staff demanded to know how I !! would staff the pub with its 3 bars, ie how the pub could not make its premises available to customers with only one member of staff. I told him I was not responsible for his staffing and I met a torrent of abuse. When I suggested it was not the friendly welcome we usually met, he told us we were not welcome, and he would not serve us. He could do without our custom. As I said Shocking !! The one star post is the minimum I can give, that treatment does not...