The Old Mill — Restaurant in England

Absolutely appalling due to the attitude of the manageress (blonde hair) to be honest.

Me and a few colleagues attended tonight for a works social meet. Around 15 of us at around 5pm

We sat in the beer garden and all bought a drink each whilst enjoying the sun. Polite, not rowdy or anything as such. The pub was fairly empty and you'd think possibly welcome custom given it was a little quiet.

Some of us fancied chips or light snacks from the menu (as you do at teatime really) and were provided the menu by the bar staff. The sign said “ food until 7:30pm” on the door.

The manageress after 2 of us had ordered food demanded that one of the staff do not serve any more food. No apology, just “ no, no more orders” very abrupt and that the chef would “have to peel the potatoes for the chips” and that she had a funeral soon (unlikely to be that day, possibly the day after) but made an effort to make any excuse not to serve the rest of us food.

We had one or two people join us who also wanted food (they didn't know about the original issue). They were also refused and again, complained about the one member of staffs attitude.

As I was going to the toilet I heard the manageress say “well they keep wanting to order chips and stuff and well, it’s the point now” So knowing that we wanted to spend our hard earned money, in a cost of living crisis to somebody who’s attitude was appalling and couldn’t care. We all took our money and custom to the Wheat sheaf who accommodated us without issue .

The rest of the young front of house staff are spot on in fairness. Very polite and understanding. I've since been banned from their Facebook page since I allegedly ''had a narrative'' to fit..

No Narrative, just the truth. A local business who SHOULD appreciate custom, I used to order Sunday lunches from them during covid!! (Supporting local businesses) But it seems that is long in the past. Its not entitlement.. Even if the manageress had some customer service skills and said '' look I'm really happy to take your order, however there may be a little bit of a delay'' rather than a straight out and abrupt '' NO''

To then badmouth customers off when one of us went in to use the toilet whilst standing in the bar area. ''ITS BECAUSE THEY KEEP ASKING, ITS MORE THE POINT NOW'' - Tell me that's not being bitter and childish? - Oh we are ever so sorry for wanting to spend our money with you. We all supped up and spend a significant amount of money at the Wheatsheaf.

Wont be...

Such a lovely welcoming place,friendly atmosphere,the staff are more than happy to help & always service with a smile, Excellent home cooked food enjoyed by my husband and myself and family on many occasion, the Yorkshire pudding,WOW Sunday lunch !followed by a delicious cheesecakes,super x Wonderful days of music and entertainment in the courtyard with the old mill in the background add to the lovely surroundings,or sat in the wonderful beer garden enjoying the summer evening or cozy winter nights. The charity and care in the community goes above and beyond,,a truly little haven for those who are struggling in any way,thank you x June and Barney all staff for all you do for charity, you all go above and beyond,🌻🌻❤️💕 Not forgetting the cozy warm winter nights sat with candles and lanterns glowing in the windows,beautiful! We highly recommend a visit; ambience in its true form for every occasion in...

Can’t review the food because we were told we couldn’t order food because the chef would have to peel potatoes (even though the matchstick fries in the Gyro are most definitely frozen) and they were too busy with bookings that weren’t arriving for another 2+ hours.

I most certainly can review the horrendous attitude on the blonde manageress, openly slating our group across the bar for daring to ask to order food. Then continuing to display her horrendous attitude online when responding to a (very fair) review.

There was no atmosphere to speak of as, apart from two couples inside on our arrival, we were the only ones there.

Save yourself the hostility, much better places to spend your money (and that actually serve...