Recently stayed in Winsford with family. Got a shop from Aldi and nipped into here next door. Convenient parking to the rear (so we thought). Read the sign which stated 90mins parking. We was in and out in 50 mins with a spot of breakfast. A week later i get a Euro Car Parks parking fine on the doormat. Had it happen before, managers have been accomodating and been able to have sway with the car park operator upon proof of reciept. So rang and the manager was most unhelpful, we had seated ourselves and ordered to the table, at no point did staff in the place advise that the reg needed to be input in a screen at the end of the bar. Manager advised to pay it within the 14 days so it is "only £45"... Its a £45 i dont have, for parking on a car park with Queens Arms signage, whilst in the said pub spending money. Ive worked in hospitality where head office have flogged the car parks to parking eye or euro, we always used to have discretion in getting fines cancelled when a customer could show proof. I feel the "not our problem" attitude in this case was unprofessional and certainly shows they only want custom and dont care to help at all. Wetherspoons are my go to wherever i am, i used to work in one myself, but i certainly wont go back here and would advise others to be wary if...
Read moreReally impressed with our lunchtime visit today! We were unsure at first what new rules had been put in place but quickly figured out that we could find our own table (which were spaced out to allow for social distancing) and then download the app to order/pay for our food and have it delivered to the table number, which you enter as you build your order. I would even say I preferred this method to having a server coming and collecting our order as we were free to browse the paper menu and app, including all the deals that were on offer, at our own pace. We paid with PayPal through the app and didn't have to worry about handling cash or paying at the till with card. I had a curry, served with rice, poppadoms and naan bread, an orange juice and a can of Dalston's Fizzy Rhubarb. My boyfriend had the Ultimate burger, served with chunky chips and onion rings, a pint of Strongbow Dark Fruits and a (free refillable) coffee. The coffee machine offered lots of options and was easy to use without any assistance. Every aspect of the food/drinks was delicious, arrived quickly, and was under £17 for the both of us! The few staff we interacted with were very polite and helpful, and there are so many options on the menu that we want to try, we'll definitely be...
Read moreWell what can I say ... we (5 of us ) two couples and a child .. sat at a table near the bar and were in the middle of deciding what to eat when one of the staff members reached up to take a glass from the rack above the bar and it slipped out of her hand and fell and shattered on the bar and sprayed us with shards of glass... which was an accident .... the staff were quick to come over and start clearing up and we were moved to another table .... BUT there was only one apology which was I felt not realy meant ... we were not offered any kind of complimentary drink or any discount for being covered in glass ( back at the airB&B ) and still have shards of glass down my back .... NOW the food .... I had the mixed grill... I wasn't asked how I wanted my steak ...it came and was over cooked and only just edible the gammon was the same and very dry ... the sausages were cooked but had no flavour my friends fish and chips looked more like two fish fingers burnt together ...which was replaced but what came back was hardly better .... now the shift manager ... while he did help with cleaning up the broken glass he never came over after and appologised , and we were made to feel like they wanted us out of there asap ... so will I be going back ......
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