The Terrace Restaurant — Restaurant in England

Very disappointed with the terrace restaurant, we booked my daughters 18th birthday, we arrived banner and balloons provided by gweal an mor, which was lovely, only six celebrating (family), no cutlery on table or water glasses, staff very friendly, but when asked for items didn't arrive so took from opposite table. We asked for something off menu which wasn't available, which we did ordered very poor! The batter on the fish over cooked like rock!! Chicken burger was over cooked too, we didn't complain as it was my daughter's birthday. When we arrived home we realised my daughter left a birthday gift in the restaurant, I phoned next day to be told nothing handed in!!! I have been in contact with gweal an mor several times, cctv been checked to be told nothing suspicious seen, seen gift there but member staff throwing in bin!! Spoke to Matt who informed me he would look into it and email me heard nothing, that was Saturday, received nothing, haven't informed police as gift was from her grandmother and didn't want to upset her, so so disappointed, as its supposed to be a 5 * venue, I'm local and will never...

Decided to have Sunday lunch here today, as my granddaughters were going to clip and climb. The website looked amazing. So disappointed. Booked a table, waited 10minutes to be seated. Their were only 8 other people in the restaurant. Young girl brought out the menu. Didn't ask if we wanted a drink. After about 20minutes went to see if we had to order at the bar. No the young girl said I will come over. Ordered our food 2 Sunday roasts and 2 children's meals plus drinks and a jug of water. Drinks arrived, no water ! Meals arrived children's food looked lovely and tasted great. The Sunday lunch looked awful, for a 5 star restaurant the presentation was a disgrace. You received 2 small pieces of meat, cheese sauce all over the vegetables had to ask for the yorkshire puddings. I wish I had taken a photo. We had dessert 2 ice creams and apple crumble. The apple crumble was tasteless. (Photo attached) The whole meal cost just over £70.00 total rip off. Will certainly not eat there again. The is certainly NOT a 5...

2023 - Lovely evening meals. My son and I were craving a good quality fish and chips, daughter had a lovely burger and wife went for a loaded chicken and bacon Caesar Salad. Shared some puddings (cheesecake and chocolate torte). Wife's Coeliac needs fully understood and staff were confident to explain the options or adaptations. Warm, friendly service again.

2022 - Nice evening meal. Although menu isn't marked with many GF the restaurant are able to offer many dishes. Coeliac wife had Chicken and Chorizo GF Pasta. Daughter had the regular pasta, son had noodles with tiger prawns and I had a cajun chicken burger. Deserts were GF Chocolate orange torte, White chocolate and Raspberry cheesecake and sticky toffee pudding with custard.

Also had a lovely Sunday roast during stay. GF options also available (GF gravy). And a nice pint of...