The White House - JD Wetherspoon — Restaurant in England

I would like to express my disappointment with this visit to those pub. It was my worst customer service experience I have ever had and it was the duty manager who made it awful. We were a party of 3 people sitting outside on a lovely sunny evening. My friend ordered some drinks and fries to go with the drinks. I ordered my burger and the some sharing starters. The chips and drinks came first and as we were sharing I had some from my friend's chips. As soon as my burger with chips arrived I transferred the chips to the sharing plate so they could also have my chips. As I was about to eat my burger I noticed that there was just the bun and the burger no salad, it was a plane small over cooked burned looking burger and a bun. At this point I went to the till to complain and the attendant was apologetic and agreed that it didn't look appetising. So she took the burger plate away and called the duty manager. The duty manager approached me and said that I had eaten the chips already and no apology for the state of my burger. I explained the above about the chips. He didn't seem to believe me, I asked that I would like to change my order for something else and he told me that he could not find my order in his till. I showed him my receipt from the app and still he said there was nothing he could do apart from charging me for another order and he mentioned again the fact that I had eaten the chips. At this point I went back to my table and to bring to him the chips that I had put in the sharing plate. I went back woth the chips and I was appalled that he had the courage to take the chips plate from me and said again that there was nothing he could regarding the refund or giving me some other food. I asked him if in his manage view was it right that I was walking away without my dinner and without my money which I paid for my dinner. He said again that if I wanted I could put another order in and pay for it and then contact customer relations to get a refund. I could not believe what I was hearing. I said that it was nothing to do with me that he could not find my order in his till, I showed him my receipt from the app order. Still nothing. I went back to my table and my other 2 friends were still waiting for me to start eating their food which went cold in the meantime. We were so upset about what just happened that we decided to walkway and go and have dinner somewhere else. I hope was able to give a detailed picture of my experience. I visit this pub very often and I have to admit things are going downhill in terms of service and quality of food. But today it was...

Located in the heart of Luton, JD Wetherspoon is a popular haunt for locals and visitors alike. Renowned for its affordable drinks and food, this establishment offers a no-frills experience that won't break the bank.

One of the standout features of JD Wetherspoon is its incredibly cheap drinks selection. Whether you're in the mood for a refreshing pint, a glass of wine, or a cocktail, you'll be pleasantly surprised by the prices. The bar boasts an extensive range of beverages, ensuring there's something for everyone's taste. From classic beers to craft brews, you can indulge in your favorite libations without worrying about draining your wallet.

When it comes to food, JD Wetherspoon certainly doesn't disappoint in terms of affordability. The menu offers a wide variety of options, including classic pub grub, comfort food, and even vegetarian and vegan dishes. From hearty burgers and tasty fish and chips to fresh salads and flavorsome curries, there's a dish to satisfy every craving. The portions are generous, and the quality of the ingredients is surprisingly good for the price.

While the focus at JD Wetherspoon may be on providing affordable drinks and food, it's worth noting that the ambiance can be lively and bustling, particularly during peak hours. This might not be the ideal spot for a quiet, intimate meal, but it's perfect for a casual gathering with friends or a quick bite before heading out for the evening.

In conclusion, JD Wetherspoon in Luton offers unbeatable value for money with its cheap drinks and food. Whether you're looking for a relaxed drink after work or a satisfying meal on a budget, this establishment delivers. Just be prepared for a lively atmosphere and embrace the bustling nature of this...

I generally don't write reviews but this is by far the worse customer service I have been faced with. Dropping my rating from 4 to 1 star, 0 would be more suitable. Every time when I come to Luton, without exception, I choose this place. I also gladly recommended it as a go to place for any friend passing through or staying in Luton. I liked the fact that I could read one of their old books while enjoing an ok meal. The customer service was not the greatest but I was ok. Until tonight. After waiting to be served for more than 10 minutes, the bartender in front of me just leaves without asking me anything. Another one shows up and serves the persons in front of then leaves. And the third starts serving random people. When I told her I have been waiting for a long time and how long will will it take until I get my order her replay was, on a patronising voice: "You waited so long you can wait some more minutes." When requested to be more polite she refused to serve me and so did the entire staff. The reason, after talking with a manager: if they feel in any way a disconfort towards a customer they are allowed not to serve her/him and all bartenders must comply, regardless of the reason of the feeling. "He was very rude", she said. "I felt uncofortable" she said. If you go to this place take your best face and try to please the bartenders, regardless of their patronising and disrespectful attitude, because if they feel any animosity towards you you will be kicked out in a typical British manner:"You are welcome to stay here, but we will not serve you." Or you could just avoid it and find a better place with people that don't make you fell like you receive a favour if...