The Woolpack — Restaurant in England

If I could give a one star I would booked a table for five people for the 26th at 7:30pm little did I know a couple of extra family members came so was eight of all together upon entering the bloke asked for my name gave it to him and said that we now have eight people instead of five the young women being fairly ride saying oh right next time guys give us more notice I'm sorry but these family members came last minute for my dad's 60th birthday it was not a Inconvenience at all the bar was empty restaurant was empty and you all ready had a table for eight people set up while waiting for my partner to turn up we heard extremely rude comments behind the bar being made about us and my niece and nephew the women in question saying they best behave or try will be out I'm sorry but they are kids kids talk kids play any way my partner turns up five mins later my nephew having separation issues wanted to come to bar with my self while waiting we was being stared at and no one coming to serve us at all we asked could we have a cocktail to be told we don't make cocktails no we asked for a mocktail to which the bloke behind the bar got quiet rude and snappy while waiting again we took the decision to leave we all got up no one coming to atleast fight for us to stay as we left the young women asked my dad was everything okay why you leaving to which we explained the rudeness and horrible attitudes from the staff to which she denied any words being said yet eight of us wouldn't lie any way regardless we left and took our money else where where we had respect and was extremely well looked after personally won't ever be coming back seriously gone down hill maybe you guys should take a leave out of the red lion at Shrewsbury that place is extremely amazing shame was so late would of gone there instead but any way we did end up celebrating my dad's 60th birthday and the staff at the bridge builder Wrekin retail park wear a credit and even walked of with a fifty pounds tip from us all maybe next time you might actually put that extra bit of effort in and be more considering seems to me restaurants run by kids for get about family's and have zero consideration or sympathy towards family's...

Booked food for 19.30 on Sunday May 7th. There was Pop Bingo going on. Had to ask a waitress where we should sit as we were being totally ignored by all the staff. We were eventually seated at a table, ordered drinks and then food. At about 20.10 we saw food being served to another couple who had come in after us, so I asked the waitress about our order. "They are cooking it now" she said, and hurried into the kitchen. Moments later, a chef came out and told us that the kitchen was closed, and that we we could not have our meal. She had asked the chef to stay on but he finished at 8pm. When I said to her that she herself was a chef (at least dressed in chef's attire) she garbled something about not normally being "back there" whatever that meant.. So no food for us after travelling all day. We asked to speak to the manager, his name is Greg. However Greg was busy hosting the "Pop Bingo" so it was left to the staff to offer us compensation by way of a £15 voucher and write off our couple of drinks. Nevertheless we still said that we would have breakfast there, you know, second chance and all that. We were offered a 20% voucher for this and we were told that they would look forward to seeing us. About 5 minutes later we were then told that they were not actually open for breakfast. My fiance approached Greg (remember him) who was still hosting his Pop Bingo. Asking if he knew about what had happened. His reply was "Yeah," asked if we going to get an apology of any sort, the answer was "Yeah, sorry about that." Shoddy doesn't cover it, this place could be so good, but with Greg in charge, I doubt it. By the way the prizes for Pop Bingo were £50 vouchers to spend in the Woolpack, which is pretty useless unless you are local, because I'm pretty sure you will not return...

Bar staff were very friendly. Length of time waiting for food was over an hour. The restaurant was very quiet but the time it took for our food to be served was very slow. We had to ask where the food was no-one came to apologise or advise there was a delay. When the scampi and chips arrived the chips were dark brown and soggy, obvious to anyone they had already been cooked then cooked again, the scampi was dark brown in colour and even going black on places of the batter, it was barely edible the whole meal was lukewarm. When mentioned to the waitress she actually put her hand onto the food to feel how hot it was! My husband's sausage and mash was lukewarm too. Given the amount of time we had to wait we would have expected the food to have been fresh and hot. This is the second time in as many visits at this time of day on a Saturday that this has been an issue. Given the fact that it was a quiet late afternoon and no apparent reason for the delay or being advised of the delay when ordering food I expected better. It is highly unlikely that we will visit this establishment again. We used to go frequently at lunchtime on Fridays although we stopped due to poor service. Understandably Friday lunchtimes are busy but to only have 3 front of house staff including bar staff in a full restaurant meant that tables were not cleared on time and exceptionally long delays on kitchen times usually over an hour for even just a wrap meant we stopped visiting and changed to late afternoons on a Saturday when it is a very quiet time, unfortunately we find the service is no better and the quality of...