Tim Hortons — Restaurant in England

I came here last night to pick up a too good to go and to be completely honest I’m disgusted with the service I received by the manager. We are quite regular too good to go collectors at this specific tim hortons and usually there service is pretty good. When you would usually come to collect too good to go you do have to go inside the building to collect, but I come with a wheelchair user so we normally have to explain a bit and then come round to the window in the drive thru and it’s usually nice and easy. Yesterday however was not how this worked……… we explained like normal through the speaker at the drive thru and after explaining and explaining the manager cut me off while I was speaking and said “drive round” so I drove round to the window and began to explain again. The manager wanted me (carer) to leave the person I’m caring for in the car on her own for me to run in and grab some doughnuts. The manager wanted us to prove that we picked it up from the drive thru on our last few visits and of course we couldn’t prove that and it was getting to the point that we are trying to explain a disability that should NOT need explaining in the first place. We had a blue badge, a nimbus card and explained various times, i am the carer and they cannot be unattended for various safety reasons and apparently that wasn’t good enough. it wasn’t until we had to unnecessarily explain in detail what would happen if they were left on there own and how unsafe it would be that he finally handed us out the doughnuts (which were a couple steps away from him). When we came to pick this up last night it was 11:30pm and it was silent there were no customers in the shop and none in the drive thru so there was zero hold up except for the service we received. It should have NOT have come to this. The lack of understanding, accessibility and inclusivity is unacceptable am very disappointed in the...

I have visited this branch on 2 occasions. One for breakfast and one for lunch. On my first visit i walked through the door to see 6 male members of staff doing absolutely nothing but messing about which is very off putting. I made my order of one sausage and egg stack meal and one bacon roll meal most of which went in the bin apart from the bacon roll. The sausage and egg stack had no taste whatsoever, the hash browns were pure white and soggy also inedible. I then made the mistake of visiting the toilets, i am disabled but couldnt use the disabled toilet because it was broke and full up with stock. Good job i dont use a wheel chair because i would never of got it in so i went and used the other toilets. The floor was black and soaking wet, the sinks had a brown ring round the bottom of them and the soap dispenser had no soap. So i thought dont be put off ill give the place another try. So i went for lunch today. Stood in the queue, was waiting to be served at the till by a nice friendly girl called courts. But before i got to the till a male worker called Akhil removed the young girl from the till by pointing his finger and told her to get out the way. Which i found very rude and ignorant. There was a man in front of me and placed his order, and then i placed my order before i received my order the man who was in front of me returned and said his order was wrong and asked for a refund for an extra meal that he didnt order. The man who served us was very rude, refused to give him a refund even though it was his mistake and offered him a free doughnut instead. Which is totally disgusting and a rip-off. He also got my order wrong i couldnt be bothered with his attitude so all i will say is i wont...

Ordered the triple cheese burger and their new spicy crunchy chicken burger and wrap. I have to say their triple cheese burger is one of my favourite beef burgers I've ever tried. Its just the perfect combination. Had mustard, ketchup, lettuce inside and just tastes 10/10 so juicy and paired with their waffle fries its an elite combo 😍 I always get their Chipotle mayo sauce dip for my fries. Oooh and their tropical cooler is amazing!! Will definitely order that during summer.

The new spicy crunchy range... I'll be honest the wrap was way better and much spicier than fhe burger. I really enjoyed the wrap and shocked how spicy it got the more I bit into. As someone who has naga chillies often and foods mixed with them this caught me off guard as I thought it'd be just plain jalapeños and maybe a sweet chilli sauce but NOPE it actually gives you a decent kick!🔥😳

The burger had nothing to differentiate from the normal chicken burgers other than just jalapeños. I would get the wrap next time and ofcourse the triple cheese burger. The staff were lovely enough to chuck in 2 free doughnuts which i was very confused at first, thinking I maybe got the wrong order, but after checking ghe items I realised they had given them complimentary as it was very late and almost closing time so didn't want to waste throwing away all that excess food. Which I love when businesses do this. Give to homeless or last few customers or let staff take home instead of just throwing and wasting...