Comically bad service. I am puzzled by the good reviews, I don't know if people were just excited when the place was new; if it was opened by some kind of special team, who then moved on; or if Tim Hortons have been buying reviews, but this place is genuinely rubbish. The service was awful. I was glared at (by staff) in a manner I found outright confrontational, just for walking in....two and a half hours before closing time!?!? A group who walked in after me got told off for trying to sit in the part (3/4) of the venue that had been cleaned, and had no option but the table awkwardly close to the door (an area that presumably wasn't cleaned.....otherwise how was it any different from the table they wanted?). My pre ordered food was chucked on the counter so it slid over to me, half wrapped, the server having walked off before it finished sliding (or I could ask him for a drink). Slick, but overtly rude! I politely tried to get his attention, waving a hand and saying 'excuse me' but he just blanked me and stood about 6 feet away doing his next order. Bear in mind now that the place was dead, there was only 1 order waiting on the screen, and he was close enough to easily speak to me while doing what he was doing... It was like being in one of those 'Karen's Diner' places where being incredibly rude is the actual theme. It is fair to say that the staff here treat customers with open disdain.

Anyway, if it was super cheap, perhaps this would almost wash, but the lemonade I (eventually) got was £3.99 for 440ml including the ice, so no more drink than in a typical can of pop.....for £4!!! For that price I want elegant table service, not my stuff chucked at me in a grubby dump lol. I also got some Timsbits (the pre ordered bit), which were fairly nice, but again upsettingly poor value. I genuinely feel robbed. Oh, yeah, and as MANY other people have pointed out on a multitude of other dates.... the self service machines have no receipts.....still! They obviously don't care about this. I don't know if they are saving money (to up their one million percent margin on the food & drink), or are just that inept, but yeah, don't go here if you need a receipt, because simply you can't have one (there is a till at the counter, but I was ignored for the several minutes I stood at it).