I visited here with my mother in law on a Tuesday lunchtime, we were first through the door. There was a new member of staff who although still learning was very professional, the lady teaching him was also professional. there were a few niggles that I had, I ordered a coke with no ice and was served a glass with coke up to an inch and a bit from the top, as a consumer I want a full glass so i don't feel ripped off if thats what I’m paying for so smaller glasses and lower price or topping up would have helped get this review a 5 star. I was told its preset and stock control but customer satisfaction should be more important than stock control - no point in having stock if you have no customers...right?

The menu is great for meat eaters, with challenges on massive plates of food and so many great sounding dishes to choose from.

The toilet doors need a clean, so does the ladies restroom, as I said we were first through the doors so I would have expected the loo seats and sinks to be clean, there was a dubious brown smear on the tiles by the mirror.

We had surf n turf on the £7 pound offer (or £7.99) cant remember, which was good value for money but the menu could state that ‘going xl’ doesn’t work with that deal - or add a bit more money to allow it?

Steak was well cooked and tasty, I liked the lemon sauce and the chips were good too, a small amount of the chicken I had was a bit glassy looking/weirdly squishy when eating it (like it wasn't quite cooked enough or had defrosted and not got to temperature when being reheated) - but I ate it anyway and not been ill so all good in my book! Scampi was lush.

Decor and layout was great - would suit families and big groups there are a few hide away spaces for people who don't like big crowds. Some booths are reserved for 5 or more which I understand when its busy but when its quiet they should be available to anyone in my opinion.

Outside seating options are plentiful although next to a main road so can be loud.

My mother in law questioned why it was only ‘mens’ programmes on the many TV screens... target audience I guess but here’s an opportunity for greene kings to make a statement and have one screen showing gender neutral or stereotypically female shows.

Overall a fair experience, I would probably visit again but it's not in my top ten locally.