Cafe Mio — Restaurant in Epping Forest

We moved away from Epping a couple of years ago, but when we did live there, Cafe Mio was our favourite cafe, and I have previously left 5 star reviews. I am sorry to say that this cafe has gone downhill massively. My daughter and I were in the area visiting our optician and decided to go to Cafe Mio for lunch. The menu has changed, and it didn't have our old favourites, which was the salmon salad and the steak and onion baguette. My daughter asked the waiter (male, 20s, brown hair, and slight beard) for an alternative to the steak baguette. He suggested the "steak burger." I asked what it came with, and he said, "Cheese if you like. " She ordered this, and I ordered poached eggs on toast, making sure to tell the waiter I wanted runny yolks. Food arrived, and the burger was not what I would call a steak burger. It tasted cheap and was so greasy that the bun disintegrated. My poached eggs were on toast from a cheap white loaf, not artisan bread by any means, and the water from the eggs had soaked through the toast, making it inedible. I literally only ate the eggs, which had hard yolks not runny like I asked. My daughter left more than half of her burger. When i asked for the bill, I was told a price, they didn't provide me with a paper bill, and it was much higher than expected, so I asked to see the itemised bill. I noticed that they had charged me £2.50 extra for cheese on the burger. The burger was already £12 and definitely not worth the price. I can get an amazing truffle burger in central London for the same price! I was perplexed and asked the waiter if the charge was correct. His surly reply was, "Of course we charge extra"!! I was horrified as he said it with such a rude adolescent attitude. I was so upset, and he quite literally shrugged his shoulders. Disgusting attitude! He DID NOT say the cheese was an extra charge when we asked about the burger. We would not have ordered it had we known this. He did not offer to deduct it. I told him I wasn't pleased and would not be back. He couldn't have cared less. Shocking attitude and to think this cafe used to be a brilliant little cafe with lovely staff. I can only assume that it's under new management as I did not recognise anyone there. There are loads of amazing places to eat in Epping, so I'd give this place...

I came to Café Mio for my lunch with my daughter in law. I ordered Bacon with Brie Ciabatta with a side portion of chips and a Hot Chocolate. OMG the Ciabatta was Soo good. The best I have ever had and so nice it came with a side salad. When I finished I was so full as the food was a good portion size. Being a very slow eater it frustrates me when eating out that other peoples plates who I’m dining with are cleared away as they finish eating before I have finished and this in turn makes me feel like I should eat quicker. I was very happy that the waitresses waited until we were both finished before clearing the table. I’d definitely recommend Cafe Mio in Epping as I’ve tried a few cafés here and this one...

Not normally one to complain, but being persistent that “using your electricity for a laptop” should be some sort of extra charge… even when you sit and have a full paid for breakfast for two. Jobs worth running the show. Then persisted and trying double charge for 1 coffee. Customer service from the main guy clearly needs some improvements.. he was clearly frustrated at his other workers and then taking it out on the actual customers…. Guy needs a new job or a chill pill.. Can give a 5* for scaring off your customers because even the food looked bland.. taste was alright, but nothing special… was good 3 years ago,...