Caffè Nero — Restaurant in Epping Forest

Disgusting attitude on a Thu morning. You need to go an complete a customer service course at entry level. You are beyond rude! I have visited many Nero shops but no one kicked me out as soon as I entered the shop. I will never come back here. Why would you spend your time and fuel to be questioned?! Is it your shop? You dont own anything! It’s a public space, one, and number two Mum wanted to eat first because she had blood test. Caffe Nero - this is your employee. 🔚I dont think we deserve such behaviour. Also, people having dogs in here with their food on the table and they expect people to eat food on the leaked the...

Visited around 5.30 pm on Thursday 16th of May hoping for a hot coffee in a relaxing environment where I could catch up on my emails. But the untidy long haired female that served me was very abrupt and discourteous to the point of being rude. Coffee was thrown at me without a napkin. The place was cold aparently because the staff could work the air conditioning and I couldn't get an internet connection whilst inside the place. Stayed 5 minutes just to down the coffee.

Not impressed at all and unlike the many such establishments that I visit...

Caffe Nero, Epping, is convenient and pleasant enough. The thing that lets it down is the need for a refurb. Some chairs are really worn and the decor needs freshening up. Worst of all the toilets are rather grotty and need a deep clean and new fixtures and fittings. This is true for the Loughton and to some extent Chingford cafes too. They really need to up their game. Its a shame for the staff, who try their best, and for the customers who pay a...