PizzaExpress — Restaurant in Epping Forest

I recently held my daughter's birthday party at Pizza Express, and I have to say, the customer service provided by Paul (restaurant manager) and Wojtek (waiter) was absolutely outstanding.

From the moment we walked in, Paul greeted us with a warm smile and made sure we were seated comfortably. He went above and beyond to ensure that everything ran smoothly throughout the party, checking in with us regularly to make sure we had everything we needed.

Wojtek, our waiter, was also amazing. He was friendly, attentive, and incredibly accommodating.

Overall, I couldn't be more impressed with the level of customer service we received at Pizza Express. Paul and Wojtek truly went above and beyond to make our daughter's birthday party a memorable and enjoyable experience. I would highly recommend this restaurant to anyone looking for excellent food and outstanding service. Thank you, Paul and Wojtek,...

Have been to a few Pizza Express restaurants over the years, not normally my favourite choice to go as we make pizzas with kids at home - but I have to say that the Epping one is by far the best one I have been to. My most recent visit was with work colleagues for a leaving meal, we was there for a few hours and the service was super. Drinks when we needed it, good food and no rushing. Even when it came to pay, there were no problems with everyone paying towards the total - which at some places can be (or at least seem) to be difficult for the restaurant.

In terms of food - recommend the hot honey dough balls and also the Spicy dough balls - both really nice! Calzone was pretty good as well! Also tried a couple of beers I haven't previously tried which was nice.

The restaurant was clean and tidy, as you would like to expect. Would certainly visit this...

First time tourists in Epping and the restaurant was a bitter disappointment. We went there for a quick lunch. Two starving kids and my mum. Upon arrival we were welcomed with the menu and things looked promising as the place seemed clean and family friendly, alas after 15min of waiting to make our orders I gave up and left the place. 5 tables and one person to attend might have been overwhelming for the inexperienced waiter, who ignored us throughout the whole time. Literally. Discussion with the manager, didn't help, as he spent the whole time behind the bar and didn't feel even remotely interested in customer complaints. As I was leaving I was able to see the snobby smirk on our waiter's face. It felt really upsetting. My attempts to impress my mum, who's a first time visitor, failed so bad I still...