Wildwood Restaurants Epping — Restaurant in Epping Forest

We had a table booked for 4 people tonight and it was all confirmed. We turned up with my grandad for his 80th birthday meal and were told to sit and wait after she rolled her eyes at us when we told us we had a booking confirmation. We waited 15 minutes and overhead from the staff that there was only two staff working. I have worked in hospitality so I understand the pressure, but we were huffed at by the waitress when we walked through the door and made to feel like we were the problem. Had they explained the staffing issue to me during the day I would’ve had no problem booking elsewhere. I am so disappointed and normally have such good things to say about wildwood but the way we were treated tonight was absolutely appalling. After waiting for our table for almost 15 minutes, no one came over to clarify what was happening so we walked out. No one tried to stop us leaving or apologise for the wait, we were then greeted with smiles and politeness having gone over to pizza express over the road. Manners go a long way and safe to say we’ll probably try another location when dining at...

We had a large group of people for a lunch sitting which I had prebooked. Waited longer than expected for a drinks order to be taken, drinks order was correct, sides came out, garlic bread was more like crisp bread with minimal garlic on there, mains took time to come but were good apart from 2x vegan lasagna where the pasta was black burnt. The chef should never have allowed that to leave the kitchen let alone the waitress deliver it to the customer. Now the waitress…. Lacked any customer service skills and no personal touch what so ever. Menus were kept on the table after taking our food order. Reading other positive reviews it might have been a bad day at the office but restaurant was not full. At over £250 for the group I would normally have left a tip for dealing with a large group but I didn’t. Would now consider other places in High Street to eat for the...

Hello Team,

I visited Epping Wildwood on the September 2nd. The cuisine was delightful, and our brown-haired waitress provided excellent service. However, my experience was marred by the behaviour of the blonde female manager, who repeatedly addressed the waitress disrespectfully in front of customers. She used phrases like 'What is your problem' and 'What are you doing,' which belittled the waitress and created an uncomfortable atmosphere for us. If this is how they treat their staff, I wouldn't recommend this workplace to a friend or my own daughter.

It's worth noting that the restaurant was not even a quarter full, and I can only imagine how she interacts with staff during busier times. On a positive note, I did speak with another male manager who was understanding and promised to...