Pizza Hut Exeter Sidwell St — Restaurant in Exeter

If I could give a negative 5 score I would. Ordered x2 pizzas, dips and some fries on the Pizza Hut app this evening. Food was delivered in a timely fashion but no dips were handed over when I answered the door to the delivery driver. Questioned them over it and told that the dips would be inside with the pizzas. They weren’t. Pizzas were greasy and had barely any sauce on them.

Phoned the store up to complain and they said they would send new ones out. My partner is heavily pregnant and we also have a very young child so she ate her pizza anyway as was hungry. Took 45 minutes to show up with replacement pizzas to be told by the delivery driver that they needed to take the original ones sent back. We were not made aware of this when I originally phoned up to complain and thus unaware else my heavily pregnant partner would not have eaten her original pizza (albeit reluctantly). My pizza was sent back as had only eaten two partial slices.

Replacement pizzas were much the same with barely any sauce and yet again no dips were given despite having paid for them. Hungry and annoyed I began eating the replacement pizza despite being aggrieved by its lack of quality yet again. Whilst eating I received a call from someone at the store (I can only assume was the manager) basically accusing us of lying about the lack of sauce and that we had tricked them into sending extra pizza having only paid for two. I was also told we were being black listed and put on a warning. I was gobsmacked at how rude and lacking in any kind of customer service this guy was and frankly made my blood boil with his attitude.

I had not ordered from Pizza Hut in many many years and tonight reminded me why. Dominoes will be getting all of my future business...

It was our first time ordering from Pizza Hut since 2021 so we were looking forward to it, but we had such a terrible experience ordering delivery last night...

We ordered x2 vegan cheese vegetable pizzas (the physical receipt the driver handed us even confirms this as PLANT CHEEZE), but upon opening, one pizza suspiciously looked different as though it was made with dairy cheese. It looked more browned compared to the other pizza and was more stretchy. A representative for Pizza Hut on Messenger informed that the plant cheeze is more white, which confirms the discrepancy between their appearances.

We phoned the store and asked them to confirm if they used plant cheeze, but they couldn't help as they couldn't pull up our order because it was ordered through Uber Eats.

My husband reluctantly taste-tested a small bite of the suspected dairy pizza, and he confirmed it was definitely dairy cheese! It's odd that of them would be made with different cheese when both pizzas are the same—just one has BBQ sauce, the other with tomato sauce.

We had to spend more money to order from our trusted Dominos instead, since one of us was left without food. Not what we needed after recently moving house. At least we did get a refund through Uber Eats.

We don't feel as though Pizza Hut can be trusted after this mishap, so we won't be ordering from them again regardless of the store location. It's a shame as the vegan pizza we did get was...

Terrible customer service experience!!!!! 17/11/2022 I ordered pizza deal tonight from sidwell street outlet. The driver called to find out directions which I gave him but clearly he was somehow confused or not listening or distracted. He hung up on me, I called the outlet and spoke to a person called Carmen who displayed appallingly shocking customer service She accused me of being rude to the delivery guy which I wasn't, she couldn't say exactly what was rude that I said to him Then she threatened to hang up on me because I was rude to her...apparently I was raising my voice at her. Something I could also accuse her of as she was strenuously accusing me of rudeness to the driver. 3.When I told her their customer service was appalling considering her accusations and threat and not even thinking she should listen to my view she said the driver has hearing impediment and couldn't hear me and so was not comfortable to deliver to me... quickly changed the story from me being rude to the driver not feeling comfortable to deliver to me Probably the worst of all, when I asked for her name and she told me and I spelt it just to be sure I heard right, she burst out laughing and commented sarcastically that I got the spelling right!!! That was so disrespectful!! They totally ruined the evening for our guest who we ordered the pizza for. TBH I am actually scared of eating the pizza, how do i know she...