Souvlaki and Gyros Exeter ️ — Restaurant in Exeter

Update: minutes after the restaurant response below, deliveroo contacted me and refunded, when asked why they had eventually refunded they advised the restaurant had conceded and authorized the refund.

To address the restaurants "response" to this review which is inline with the food quality I guess, please note they took no responsibility nor made any apologies, in fact made out my experience was a lie, so I won't be taking down my review.

S&G: "We don’t know what you looking for, or who made you leave such a bad review and rating." As stated in 17 days of complaints and my review I was looking for a refund on items you charged for and did not deliver, I therefore don't understand why you "don't know what I was looking for" and you not delivering what was ordered then refusing a refund was "who made me leave such a bad review".

S&G: "First of all, we don’t deliver anything what has been ordered through Deliveroo." You did deliver it, on the app it could not be tracked as delivery was by restaurant and the car that delivered it had a lit sign on its roof saying "Souvlaki and Gyros" I do not lie, it was delivered by your delivery driver.

S&G:"The items that you are saying that are missing are part of the Mezze Special, that is true. But is impossible to receive just one box with the veggies" again I do not lie, it is not impossible, I did not receive all the items that I stated were missing I have a long history of food delivery with deliveroo,just eat and Uber eats, I rate every delivery and give feedback and over average more than 95% of deliveries score 4 to 5 out of 5 so trust your customer when they tell you it's you thing not a me thing.all you needed to do was apologize for the poor service and authorise the refund of the missing items and I would have removed this public review. But as you chose to make me out as a liar with an agenda I feel it's in public interest to leave it up for buyers beware.

ORIGINAL REVIEW BELOW

Ordered a family meal from them through deliveroo, wasn't cheap and it arrived delivered by themselves directly (even though ordered through deliveroo) with substantial items missing, been fighting 17 days so far with deliveroo to get a refund in part for all the missing items which the restaurant is refusing. Don't use them they a rip off,will cheat you with missing items and refuse to refund you. What did arrive was far below par of the standard they were last year. what I was Missing from the Mezze Special / Family Meal (feeds 3)

MISSING Greek Pita Bread x 3 MISSING Chicken Gyros Meat for 3 MISSING Bifteki for 3 MISSING Greek Style Chips for 3 Oregano & Kalamata Olive Oil

As you can see that left us with basically salad, some vine leaves and rubber hallumi . Definitely not the family meal we ordered

Edited AVOID THEM LIKE THE PLAGUE THEY (only authorized refund after fighting for it and reviewing on social media) AND DONT PROVIDE WHAT YOU PAY FOR!!!! (Then advise you what you saying is...

I feel I need something more than the generic response I received after my scathing review , perhaps I wasn't clear , the food was inedible , despite being ravenous after a long road trip neither me or my friend ate more than a few mouthfuls , it was so disappointing if I had been in the restaurant I would have sent the food back demanded a refund and left. It is disingenuous to describe this as authentic greek food , it's nothing like souvlaki that I've had elsewhere , it was bland tasteless, mushy and dry and powdery like the poor quality chicken had been cooked in an overcrowded pan with no seasoning and then reheated , no colour on it, pale flabby and inedible, i felt so disappointed and it almost ruined our evening, souvlaki is cooked on skewers over charcoal , at least it is if it's authentic as the owner describes it , well the chicken hsd been about as near a grill as the elgin marbles are to...

Previously gave this place a more favourable review but popped in one evening to get something for dinner and when I went to pay with my card (something we've all become accustomed to), the person behind the counter pointed quite rudely at a handwritten sign on the counter which said cash only. When I explained that I had no cash on me, he told me to go to the cash machine a few minutes away. I said I'd rather not and he just shrugged his shoulders therefore I walked away and I won't be going back. If there was a problem with the card machine then I would have expected that this would have been explained to me.

Ironically this place takes orders online which you can pay for via a card payment. So whilst I made an effort to go to the shop and place an order in person, I have less payment options then someone ordering from the comfort of my...