Bob & Berts Omagh — Restaurant in Fermanagh and Omagh District

We did not get an artisan coffee experience. A got cup of hot oat milk with no taste of coffee, though at least they did have decaf. The hot cup did warm our hands though on a cold day so 7 out of 10 for that. The service was disinterested with what seemed to be only one team member trained on the coffee machine and hence very busy, with others moving things around and looking busy. We were ignored on first arriving at the counter and only when the barista was free were we greeted. Plenty of tables had used cups and cutlery on, there was rubbish and food on the floor, with clean-ups taking a long time, giving the whole place a busy (school) canteen type of feeling. The side door does not close properly so cold air comes in and that expensive heat escapes out. Bob and Bert's website talks of "a commitment to exceptional service. Our devoted team ensures your visit, wherever it may be, radiates genuine warmth and hospitality - that's who we are". It was missing in Omagh last week around 16:00 to 17:00. At £4.10 for two lattes, it is higher-end prices, for mediocre-end...

My mother went to the Omagh branch last Sunday (22nd), when she went to pay with her gift card she was told there was nothing on it, which she was shocked about because she was sure there was money still left on it. The girl serving her (small and dark-haired with a ponytail) was adamant about taking it and “disposing” it for her, to the point that it was rather suspicious. My mother declined and went to the Cookstown branch the next weekend (28th), they scanned the same gift card and told her that there was £36 still left on it. Please beware if you’re using a gift card in the Omagh branch, we think the person serving her had ill intentions and was trying to take the voucher for herself. Cookstown branch are far more honest and genuine, definitely would recommend going...

Went in twice today. First for coffee which was nice - but the Aircon was blowing a draught over the comfy seats and the music was so loud we couldn't carry on a conversation in comfort. We had vegan and gluten free meals which we both enjoyed, however our friend had to wait for his meal as they forgot what it was. We moved seats away from the draft for lunch and asked for the music to be turned down, but I don't think it was as we struggled to hear each other. It would be good to have some fresh vegan cakes on offer as apposed to the packet flapjack style one on offer. I'd come back alone but if I wanted to catch up with friends, I'd have to go somewhere quieter. My ears are...