Subway — Restaurant in Folkestone and Hythe District

Worst service I’ve had at a Subway

What is Subway if you can’t even choose the salad? Bought one of those ‘preset’ sandwiches which already has a salad choice and was told I couldn’t even tweak it. The guys were grumpy about removing a single ingredient I didn’t like. I get it when it would be asking for a completely different salad on one of these, but just tweaking it to take a single ingredient should not be a problem. Either way I get that these are preset to a degree so not a massive issue.

On a separate occasion though, I popped in for a breakfast mega melt and was told that I couldn’t even choose salad or sauce for that! All I wanted was a bit of onion! Totally ridiculous, especially given this isn’t one of these new ‘preset’ sandwiches and there is a dedicated all day breakfast sub which I didn’t order 😂 Never ever had this kinda service at a Subway before, just feels like the guy running it wants to be on a power trip and tell you no for the sake of it.

If you want good service and to actually be able to choose what you have in your sandwich, use the Park Farm restaurant. Been going there years and never ever had to deal with anything like this. Always friendly and helpful. Will not...

Had really bad experiences this morning subway in cheriton branch.The male person who was served us didnot have any customers service manners. We went to get our wrap so close to paying he was like, you can only have three different sauce of your choice. I said,Well didn't know we can only choose three sauce if so why you didnot mention that when you ask , which sauce would you like? Rather mention you can choose only three different sauce. Or write where customers can see ? He was like we can't do that? So you cant do that but you are happy to offend customer? No apologise nothing he starting laughing in such a irritating way. Clearing he was enjoying that that clearly shows with his laugh. I was like wgy ate you laughing it's not funny? He was like this is how I serve customer. Clearly Didnot see smile on his face or hi, How can I help? nothing at all at first. And he didnot give us all our wrap and he start typing up? I took the ones I can reach and there was one wrap and hash brown behind till so I had to ask him to pass it to me. Worst experiences Worst customers service Lack of manner. Will not visit again.

He was...

the staff that work at the subway are absolutely horrible and mean in every way possible. Every week i go there and weekly probably spend about £10 however the service doesn’t seem to be improving and i feel attacked even at some experiences at this subway. Although the workers are completely trash there is one worker who is very nice and helpful i’m not sure if her name but she is always very nice when i visit however i have to rate it a one star due to the other staff being so bad. They can hardly understand what i say and when i say what i want they look at me with disgust and treat me with no respect or manners. If the service doesn’t change i might stop going to this subway or only go when the nice worker is in because this is the only time i enjoy my time here. Please can you try to be nicer or if not i will actually make a...