Bewicks Tearoom at Saltwell Towers — Restaurant in Gateshead

Visited today with the kids absolutely disgusted at the 'apparent' managers attitude! Was told only tuna sandwiches left and they were closing in 10 minutes and everybody had to be out! Wanted to get the lunch box but was told no ham or cheese and was not offered to pay for just what's in the box! When I said the website said they were open til 4 her attitude got worse and began arguing with me that it was the park not them! She then said what do u want!? This is not the first time iv encounterd her attitude the last time was when I was rudely told to put my sons scooter under the stairs outside the cafe! I was unaware of this at the time but the way she spoke to me on that occasion was also sharp and rude! I'm not normally one to complain or write reviews but I think it's inexcusable to speak to customers this way! Both times I was friendly with her until I was greeted with such attitude! This is not what I would expect from a manager! I also manage people in my day to day job and if I spoke to my customers in that tone I'd be sacked! She clearly isn't in the right job and needs to address her manner! Yet again not a good visit...

Visited today with 2 kids, we look forward to have some lunch in the park as the weather was great. Unfortunately not very pleasent experience, very poor costumer service. Everything we ask was a problem and the attitude was very grumpy. They where closing at 3pm, we where served at 2.20pm but you could already feel like they don't care about customers and want to close ASAP. Almost nothing left on the menu, no paninis or toasties they had only sandwiches in bun left, when I ask if they can toast my sandwiches I was told you can't toast them buns 😂😂 for real?? The soup of the day was nice, but once again when I ask 20min before they closed if I can get one more soup for my doughter, they said kitchen is already closed 😅😅 When I said it will take 2min in microwave to heat it up, they stated without even checking with kitchen there is no soup left 😂😂 If you close kitchen at 2.30 you should make this clear to customers, don't say you are open till 3 but you don't want to serve people. Generally I would send full front team for Customer service training could be very beneficial...

Ok, so I've visited this cafe on several occasions over the last 15ish years, and I would never say it was great, but apart from the coffee (which has always been wishy washy , and noneofthestaff could ever make a cappuccino or latte), it used to be ok. Prices used to be reasonable and food choice and quality above average. However I went in a few weeks ago and had a ham and peaspudding sandwich which was over £4. I went in with friends today and wanted a toastie and was told they only had cold roll sandwiches or paninis or jacket potatoes. It is a shockingly bad choice of food and the staff even though present have clearly have no training in hospitality as there was no sign of any organisation between ordering at the counter and all of the food being served to our table, (I was asked twice "is there anything else for this number " when 1 item got served to us at a time. I'll not be going back in a hurry, which is a shame as it could be a great place with a bit of effort from an...