Thaikhun — Restaurant in Gateshead

What an awful hideous place!! A BAD restaurant, very disappointing all around, dull food (mcdonalds is better!) and UNFRIENDLY staff. To start with, the customer toilets had NO soap, and NO toilet paper in the loos (check out my photos). No one can wash there hands or wipe there bums in this restaurant!!! You'll need to wipe ur bums on the walls. Lots of bacteria about im sure. And yes, i checked ALL cubicles, they were all the same. What a disgrace! The loos are like a grotty train station toilet. Secondly, the staff are NOT friendly at all. When the waitress came to take our order, she strolled up to our table and uttered one word.... "Hi", that was it and just stood there gauntless Staring at us like a weirdo!!!! Honestly, its like out of a COMEDY film. I actually felt like giving her a lecture on how to interact with HUMAN BEINGS, smile, and how to be friendly. maybe they only hire aliens here? Very weird, have they never interacted with humans before? Staff should ask customers how they are doing, make suggestions on food, try to be friendly. In this place, thats not going to happen, the staff are emotionless, empty like the toilet roll holders and soap that they can't be bothered to provide. Thirdly, the food was not that amazing, it was bland and very over priced. The staff were also so slow, we had to ask for the bill three times before they brought it!! I actually felt like walking out. I wouldn't recommend this place, especially if you need to use the toilet or enjoy eating food with any taste, or want to interact with the unfriendly vile staff. I'd suggest eating at mcdonalds, the food tastes better and they actually service there bathrooms and provide soap/toilet paper. I also think mcdonalds staff smile more, sad. Make sure you read the other 1 star reviews too... omg people sometimes wait an hour for food and the kitchen even forgot to cook it and awful stories like that. The food honestly wasn't much better than mcdonalds. If you want poopy bums, awful food and vile staff, come here... its perfect for an awful experience which costs TONS of money. An absolute rip off. The owners need to fire the entire staff and hire human beings who actually give a damn. I feel sorry for the owners as they will be...

We had a very disappointing experience today at Thaikun in the metrocentre. This is a restaurant that we have eaten in many times and always enjoyed the food so when my daughter suggested eating there today we jumped at the chance. We were greeted at the door and sat down as usual to look at our menus. I popped to the loo (hand drier broken so had to use toilet roll to dry hands) and when I returned the waitress brought over the children’s menu to my daughter. As usual she looked at it and began to tick the boxes as she chose her meal. The waitress then returned and asked us what drinks we would like (we hadn’t decided yet as we were talking through the menu with our daughter). When she noticed my daughter writing on the children’s menu she abruptly told her not to do it as this was the only children’s menu that they had (we hadn’t been told this earlier as we would have asked her not to write on it). This attitude really made my daughter upset and she became withdrawn as we looked at drinks. When the waitress returned she said “So, have you decided yet?” again in a manner so abrupt that I thought that I had upset her. We ordered drinks but it soon became really apparent that my daughter wasn’t going to enjoy her meal so we decided that we would cancel the drink order and leave. As we were looking for the waitress to let her know she came back over to our table to tell us that one of the drinks we had ordered was unavailable. We took this opportunity to tell her that we were leaving and the reason behind our decision (mainly her rudeness towards us) and she kept telling us that it wasn’t our fault that she was rude to us and that we were leaving (of course it wasn’t our fault we were nothing but polite and reasonable). We won’t be heading...

This was my 2nd visit to this restaurant. My first experience was very nice and I decided to bring my partner this time. We didn't have a reservation so we had to wait in the bar area for about 45 minutes before getting a table. Because we don't take alcohol, we both had sodas which were well served with ice. The wait for the meal was a thumbs-down for us. Probably because of the busy weekend. The service was better on my previous visit on a weekday. We saw a couple of people leave in frustration after waiting a couple of minutes without their orders being taken. We started with the Bangkok Street sharing platter. The chicken wings were excellent but nothing compares to the beef jerky. The quantity, however, was underwhelming. I would gladly pay any amount to have that platter to myself. We both went for fried rice. My plate of spicy Thai basil fried rice with pork belly was excellent. The spices were on point. My partner's Thai fried rice with beef was however not that great as the rice was a bit soggy and overcooked. I however loved the beef after she snatched my plate and I was left to finish hers. In the end, it took over an hour after the meal to get the dessert. We ordered the buttermilk pancake stack with vanilla ice cream, honey drizzle and cherry garnish. We had to take it away as the day was far spent when it arrived. It was packed in a lovely takeaway bag. The pancakes🥞 were nice but it was a shame the cream had melted when we got home. I will definitely visit again. Don't forget to ask for a 10% discount which you enjoy when you take time to give...