Muchachos (London Road) — Restaurant in Gloucester

My friend and I ordered food over the phone and informed them we were coming to eat at Muchachos. We got there, got our meal and requested for pepper because we did not get any, the manager told us we had to pay for pepper in a rude tone, we ignored him, paid for the pepper and ate our food. As soon I finished eating, I asked for hand napkins to wipe the sauce off my hands, the manager offered me blue tissue paper for wiping surfaces, I told him it will not help and asked for saviet paper but he refused to give it to me and told me to go get mine from Tesco's after we had paid for our meal which was very insulting and rude.

I was disappointed by his response and told him it was bad customer service next thing he did shocked me as he told us both to get out of his shop and was swearing at us for no reason just because we told him we were not happy with his reactions.

This is very bad customer service and I will never recommend anyone to Muchachos restaurant in London road, Gloucester because it can happen to anyone and shows how undisciplined and disrespectful and they only care about your money and not having good morale or standards.

The Manager was not mindful of his attitude and how it affected me or what I was going through.

I will never recommend that place, they...

Great pricing, good options and customer service smiling. I thought although the food was ok itself the salad was small and unfortunately my friend found a hair in his burger. When staff were told about the found hair the smiling still continued. And he laughed It was almost as if he didn’t get it. Language barrier was a little vhallenging but staff was more than happy to help. Just didn’t understand about the hair. Before the hair was found I tried some of my friends burger (just the meat) and it was actually good quality. I enjoyed it The beef well done and season nicely

Maybe I came in on an...

Thanks for telling me lies to bring back to me the hot sauce to mix with the chicken so I can enjoy that chicken as expected but never show up. I ordered for Periperi chicken but you sent me just marinated grilled chicken. I've been ordering this periperi for a long time from another source so I know the taste. it's quite unfortunate that I didn't order from "just eat" I would have reported you. Anyway, the chicken was thrown in to bin as it was so annoying and upsetting to be treated this manner. Just to let...