Milaad Indian Restaurant - Gravesend — Restaurant in Gravesham

The service this evening was absolutely shocking. We ordered via the Just Eat app, we received a notification to say the food was on its way, (30mins later it arrived), 15mins later than the latest estimated time. I called to find out if there was an issue. I was told it had left and be there soon. Eventually it arrived. The food packaging was damaged and sauce had leaked. The poppadoms were crushed and stale to taste. The food was warm and needed additional heating. We were missing three naan breads and the Lamb Rogan Josh we ordered was in fact chicken. When I called the line was busy, after about 15mins I decided to drive to the restaurant, the man behind the counter asked if he could help, I begun to say I had an issue with my order, only to be stopped so he could answer the phone. I attempted a second time for him to again answer the phone. When he spoke to me, he was disinterested, I asked for a refund, he told me to go via Just Eat. He was incredibly unhelpful, would not accept responsibility for his mess ups, he just repeated the calling of Just Eat, before walking away leaving me to try and contact Just Eat. He did not return for the duration of me trying to contact Just Eat. He showed zero respect for me as a customer, leaving me with little or no respect for him! When I said I would be leaving a review, he didn't seem to bothered, just kept saying it was Just Eat I needed to contact, he provided the wrong order, missed off the items I ordered, not Just Eat. I'm not one to usually leave reviews, but the poor service from the man, the lack of responsibility and the poor quality of food, means this negative review is truly warranted. Thank you Just Eat for acknowledging the service was poor and issuing me with the refund. I will not be ordering from your...

Do not attempt! Ordered for 6pm. By 6.30 still no food, called up and it took several attempts to even get them to answer the phone. Was told that the food would be delivered shortly and a hour later what turned up was vile food that was rotten and unfit to eat. After only a taste of the prawns the next day we both had food poisoning! To add to that, half the order was missing! No rice, no onion bhaji’s and no naans. Could get in contact with the restaurant for days after, leaving voicemails, emails, reviews just to be noticed. Finally got in touch with them only for them to say “how do you know it was our food” shouting and yelling at the customer. When offered a replacement meal it was a complete joke, that meal for two cost nearly £40 and instead of a nice evening we got abdominal pain, vomiting and a boast of other problems. On asking for a full refund we were initially accepted but then muted and put on hold while the aggressive manager clearly put a stop to this. Absolutely vile behaviour and I will be going to trading standards about the quality...

Not my bag - Nothing like the old takeaway used to be. Visited few months ago on the recommendation of a friend due to an "All You Can Eat" buffet offer available. I used to get a takeaway many years ago when they were in Milton St. and tbh I wished forgotten about them too! Booked a table online and arrived before everyone else. Felt like we were intruding once the staff arrived. Had to dodge the dirty table cloth and many wobbly seats even though they wasn't much choice. Once our friends arrived we were shocked to only have a few containers food available of what can only be described as leftovers, so not a lot of choice either! Chicken Tikka Pakora was tasty, once they came out fresh. Sorry but that's the first and last time we will be using the Milaad 2, as there are far better options than...