Whenever in Brighton, we always pop here for cod bites and chips and usually love it. Today something was going very wrong indeed! Poor training, new or tired and fed up staff I am unsure, but it wasn’t a nice experience. The inside dining area was empty, so we decided to sit inside to avoid the seagulls. We were immediately asked to move seats from a double table to a single table. I enquired about table service (as per advertised on the door) and the response was “no way, we do not offer table service, that would be impossible.” We queued outside at the kiosk where the operation seemed pretty chaotic. Rather than taking an order number, they were using names. When the food was ready, they would scream the customers name out in such an impatient and aggressive tone. It was uncomfortable. When one particular customer was screamed at, they seemed a little confused and wondered why the food wasn’t being brought to the table. Upon the customer gesturing he thought the food would be brought to him, the man working in the kiosk aggressively pointed his finger and him and then pointed his finger at the desk and shouted “NO. YOU COME HERE NOW” I was so shocked. When customers orders were handed over, sometimes the food would be served on trays if there were multiple meals to be taken to the table. The customers were asked to bring the trays back immediately before eating the food. Was very poor all round. The portion sizes were good (I couldn’t finish it) the food was tasty, but was super greasy, it had not been drained sufficiently once out of the fryer. The prices seemed steeper than I remembered. We paid £36 for two cod bites and chips and two soft drinks. The location is great and if you sit outside the view is fantastic, but still, I don’t think that warrants the extortionate price. No napkins or cutlery available (just a wooden fork) which didn’t help with the excess grease! The toilets were unpleasant too. After witnessing such poor service today, we have decided we probably won’t return when next in Brighton.