Delhi Lounge - home of CHARSI KARAHI — Restaurant in Great Britain

Ordered at 16:42 and received our food two hours later at 18:45. We have ordered from here before and our order has always taken two hours to be received so we know what to expect and this wasn’t the issue. The issue was that when the food arrived it was stone cold. My partner phoned the restaurant to complain about this and we were greeted by a not very friendly manager who was instantly very defensive and demanding that we ordered at 6pm….we have the just eat receipt which proves we ordered at 4:42. I also told him about our past experiences with having to wait two hours and again he got very defensive saying ‘well why do you keep coming back then’ i replied because we like the food but this is cold which again, was the issue. He even blamed it on the area we live in….which is 12 minutes car journey away hence the constant two hour wait (also why have the restaurant available in our area if that’s the reason for it being cold?). I very rarely give bad reviews or feedback to businesses but the way the manager handled the situation is the reason for this post - I have never ever experienced a manager react like that to complaints before even having worked in the hospitality industry before myself. Very poor customer service. I personally don’t think they should be treating and speaking to paying customers like that for genuine issues!! (The food we paid for was cold!) we definitely won’t be returning. It’s a shame as if our criticism had been listened to and respected as what is expected from a restaurant manager things would have went very differently. No professionalism and very defensive and rude for no reason and for trivial - common complaints. We have never complained before about the wait times and such which I believe shows our good and genuine intentions. But this time the food was stone cold. The food is always nice but just don’t complain about anything or they will definitely make sure you never want to go back!! A simple ‘sorry to hear that’ would have been enough. We definitely won’t be back again after how we were treated.

Further response — I have attached the email and time as confirmation that we did not order at 5:55. I am also aware that sometimes these things happen through accident or no one’s fault. With this aside, I appreciate the apology and wish you and your staff a...

Why must some things in life be so difficult!

Tonight I ordered from Delhi lounge at 5:45 with delivery due 6:25-6:45. At 6:25 my order was off out on its journey to me. At 6:55 I called the shop and asked how long it would be as it seemed to be taking a while and the woman told me it would be with me within 5 minutes. I was happy with this, just wanted to know my food wouldn't be cold.

7:10 I called again to a very rude man who told me 15 minutes. I said the food will be cold and he told me the bag keeps it warm for an hour! Yes so exactly an hour after it left the shop the food is supposed to be lovely and warm still? Unlikely. He was in fact so rude I told him to cancel my order and he laughed and told me to do it via Uber eats. You cannot cancel a live order on Uber eats.

7:30 I call back and speak to a manager who can't cancel the order as he isn't the manager who has the authority to do this but "he would sort it"

7:45 I get a phone call saying my order is outside! I told him to go away😂 worst thing than no food is freezing cold food as then I cannot get my money back.

Contacted Uber eats and the bank and this is all cancelled and I have my money in my bank and safe.

However I just want to let everyone know to avoid Delhi lounge! You won't receive your food in a sensible time. The length of time it's in some guys car will absolutely guarantee it's so cold you're getting a korma ice cream and the customer service is so horrific that I wouldn't even consider going in to collect an...

Just had a meal tonight inside the restaurant with my work colleagues. I ordered a lamb tikka korai but when it arrived the waiter said lamb korai. I corrected him saying I ordered lamb tikka korai, is that what you made? He replied yes it's lamb tikka korai. It actually was plain lamb korai. Trust me I know the difference between the two as I've been in the industry for decades. Anyways, lamb is lamb so I let that pass. However, as I started eating my main dish I noticed I received only 4 pieces of lamb. I pointed it out to one of the waiters and he said they didn't give 4 pieces.. they gave more. I replied why would I want to lie? I got no reason. He just shrugged his shoulders and walked away. A little later another waiter asked what was the problem. I explained again I received just 4 pieces of lamb in the korai dish. He replied that's not possible, it's measured out from the kitchen, you got 6 or 7 pieces and they wouldn't do that to a large table like mine. I again reiterated I counted 4 and you telling me I can't count? He replied he doesnt know and again, just like the first waiter he walked away. No apologies or anything. Basically accusing me of lieing. That was so disappointing. Don't get me wrong, the food tasted ok but quantity and value, then adding service of the waiters made this an awful experience. Funnily, I had recommended the restaurant to my work colleagues in the first place. I would not recommend this...