Jay Raj Indian Cuisine — Restaurant in Great Britain

Fair warning, this place has abysmal customer service.

Last night, we placed a vegetarian order as we haven't had meat in seven years. What came instead was a chicken korma, which we both took a bite of.

Now, mistakes happen. Just call the restaurant and have it rectified right? Well, this is where this restaurant has shown it's complete lack of empathy and utter incompetence. Kitchen was closed last night so they refused to reopen to reorder, again, not unreasonable, though it did leave us without dinner for the night. The lady on the phone however, completely went above and beyond in apologising and reassured us that we could call today to have our food reordered without charge, and have it refunded. Completely unexpected and unasked for, as we would have been happy with the food or a refund, but it was her opinion that they make up for the really terrible experience.

Spent the day looking forward to this. Called up just now, and that offer that the lady repeatedly offered last night? Completely gone. I was told that I should just "forgive and forget". Each time I tried to express my disbelief, I was talked over and been made out to appear the villain in this exchange. I was passed over between two of the staff members, who both completely dismissed my experience, and just wanted me to make another order (AND PAY DESPITE NOT SUPPLYING OUR ORDER YESTERDAY!) and end the call.

I have worked in the customer experience industry for a decade. Not once I have experienced the utter contempt that this restaurant had to my complaint.

Food-wise? I grew up in a town (Southall) that put a lot more passion into their foods. This place is simply okay, just not worth the inflated prices, served with an attitude.

This evening I will instead go to Papa J's. A restaurant that serves real Indian food, and actually cares about...

Our first trip to UK from the US and I was very excited to try various Indian cuisine around London and Luton just before we flew on with our trip. The staff are classically educated, greeted us at the door with a hand shake, pulled the chair out for my fiancé before I could, were kind and respectful for the entire duration of our stay, and managed to slip in some well fitted humor when appropriate. The food was incredible to my palate, coming from someone who just came from a stay at Brick Lane in London the night before. My only reccomendation is to take the staff at their word when they say some food is spicy, because rest assured it will be! Though one of the dishes we ordered was initially quite hot, even for a spicy food connoisseur, the staff was happy to assist with reccomendations that would bring the heat down just a bit while preserving the flavor of the dish. If I could give more than 5 stars, I would. We may consider flying out of Luton on our next trip through to repeat this...

Not overly impressed with the food. Felt my meal lacked spice. Starter - despite a semi-impressive entrance of food sizzling on a hot plate - giving the suggestion the food is still cooking as it comes to you - the Tandoori Chicken which was on a bed of onions and served with a small salad (lettuce and a slice of cucumber) - I expected the food to be sizzling hot which it was not. The onions which I thought would have still been cooking on the hot plate were under cooked. My main - Salmon which was cooked in a tomato sauce - needed more seasoning for me. I love spicy food and feel I ordered the wrong main as there was no spice found here, so that was my error and no fault of the restaurant. I felt the salmon was pan fried first and had a dry texture to the cubes of salmon as if it had been over cooked. This for me, really let down the meal. Customer service was fine - other than despite me paying for the meal as a female, not sure why the waiter still proceeded to return my card to my...