KFC Middlehaven - Heath Road — Restaurant in Great Britain

If I could give it NO STARS I would, this has got to be one of the slowest KFC or FAST FOOD Establishments I have EVER been to, after placing my order got told they would take my number plate & to wait in the carpark, 20 minutes later still nothing, 10 MINUTES LATER I seen a guy wandering around the carpark banging on car windows holding a bag & was eventually told it was my order, "so much for taking my Car Number Plate", No Sauce No Napkins & No CHIPS & "I STILL CAN'T BELIEVE IT" the 3 piece's of on the bone Chicken I waited 30 minutes for was COLD, Who is the manager in this place, have they even worked in a FAST FOOD Establishment before, surly the cooks MUST test the temperature of the food before serving, Especially when it comes to Chicken, "FOOD POISONING springs to mind" looks like nobody had a clue what they where doing, never will I be back here again, after 33 minutes I gave in asked for a refund on the card & believe it or not they told me that can take 3 to 5 days, I honestly couldn't make it up, Thumbs Down...

It took 3 staff members to complete my order and each one got it wrong, they gave me the wrong drink twice and by this time I had enough, spoke to the manager there and she wasn't helpful at all and was actually abrupt, bad customer service skills. I asked for my money back and she gave me it back in loose change to be awkward, I asked her for a note, she came back and gave me pound coins. I asked for the manager that was above her, she refused to give me the name at first, I eventually got a number off her, after this I had to ask her on two separate occasions on the name & she was very hesitant on giving me it.. the shop was filthy , a staff member walked in with his coat still on, made himself a hot drink and carried on walking around the place with his coat still on.. staff members were walking around the place avoiding the food on the floor. I normally go in KFC a lot but I would never go in...

The worst customer service experienced. I ordered a tower meal and a mighty bucket for one. I was only served a tower meal. The staff said she never heard the order when it was clearly told in the drive thru. Unnecessary 5 minute delay for the meal. There was clearly a lack of communication and showing lazy service. The card was not accepted but that was told later. Other shops accepted the card. They swiped the card not properly. Luckily I had cash . You have to ask the question what would have happened if we did not have cash. Me and my wife were feeling very hungry.. so inconsiderate. Customer Service is very poor. The body language and facial expressions lack enthusiasm and pride that I need to provide the best service. This outlet needs to be reviewed by head office .I will not order Kfc anymore here . This is not the first time...