Mint Leaf @Sirkars — Restaurant in Great Britain

I've been here before & have actually recommended this place to friends & family. Well I won't be doing that again that's for sure & I certainly will not be going back! Down to the owner & his bad attitude. The waiting staff were lovely & the guys behind the fresh cooked noodle section were very friendly, to their credit.

I usually love the lasagne here & so helped myself to a portion. Unfortunately not long after starting to eat it I found a short (about an inch & half) wavy, thick black hair deep towards the bottom of it & so pulled it out & put it on a napkin. I never complain about stuff like that either but as it was not just a meal for me but the lasagne was still there for the rest of the customers to eat, I informed a waitress of it. I just expected that she'd apologise & inform the manager so that they could remove the dish from service.... That would've been totally sufficient for me & had that been done, I would not be leaving this review now. Anyway, what she did was ask for the napkin with the hair on, took it away & then the owner came over to our table shortly after & began by saying, "I hear you found something hair like or looking like a hair in your meal" I said, "yes that's right but it was definitely a hair" his reply was, "well it's a buffet in it, hair will fall in the food from customers & unless I ask all customers to wear hair nets then that's going to happen" I explained that it was actually deep towards the bottom of the portion but he just ignored that & said that it might not have been a hair. So I told him that I gave it to the waitress & said, "oh yeah but it blew away when I went to look at it" I found this very convenient. I again said that it was a thick black hair & he then tried to tell me it was brown.... It really wasn't & I think he was just saying this because all of my family have brown hair. I think he thought I was after a free meal or something but I'm really not like that at all & still even left a tip for the waitress when we left. Again he reverted back to the fact that it's a buffet establishment & these things happen & I just said I thought I had better let him know that was all. Not once was I apologised to, let alone sincerely.

When I arrived home I felt so upset about it as I felt like I was made out to be a liar & felt totally fobbed off instead of just being apologised to & thanked for pointing it out to them! I just couldn't help but feel like I should not be coming away from a restaurant feeling this way. So I decided to phone the owner up & discuss what had just happened & give him the chance to apologise & hopefully gain some peace of mind. BIGGEST MISTAKE EVER!!! he said it wasn't him but his partner that I'd dealt with (I'm not sure how true that was) but then he wouldn't let me get a word in edge ways & kept cutting me off & talking over me when I spoke! I asked if he would let me speak & told him that I understood buffets by nature can have customer hair fall into the food but that it was too deep inside of it to be the case & he then started telling me that that couldn't possibly happen as hair can not withstand the cooking process & wouldn't be present in the food even if it did fall in during cooking. I told him that that was totally untrue & he began arguing with me.

I really can't believe the LOW LEVEL OF CUSTOMER SERVICE I received from this man especially as he is the owner. He should have more respect as a business man than to speak to his customers in this way. Unbelievable!! & Hopefully he will take notice of this review & learn from it. He certainly should not be getting away with speaking to his customers the way he does... VERY VERY...

Disgusting, appealing service! If you want to receive at least a decent customer service this is definitely not the place to go and book venues for an occasion!!!

My dads funeral wake has been arranged with the owner for 35-60 people. An agreement has been made to have tables set up with food and drinks on the table as a buffet for a set price and asked for no music to be playing as part of a cultural thing at funerals. Owner agreed to have all this arranged for a certain time. We have arrived at the restaurant/venue with no tables set up, no staff members in sight and music blasting. My cousins and guests had to pull chairs off the tables so guests could sit down. A member of staff came with a dirty look on her face, no customer service skills and no empathy for the occasion being held. When asked to have the music turned off and drinks to be served, she was annoyed about having to get them and took ages doing this. My cousins had to grab the drinks and serve the tables. When asked for coffee the lady stated it will be 20mins due to no kettles being available, my cousin asked her for pen and paper to get coffee orders in and had to make the coffee herself in a pot on the stove. The lady stood behind the bar with headphones in, on her phone and proceeding to give everyone dirty looks. We’ve asked the guests to grab themselves food and there wasn’t even enough for 20 people let alone 35-60 people. When asked for a refill, the owner stated this is what we payed for and stated that a buffet is one plate each. Half of the people who attended were not able to eat. The lady did not even clean the tables or ask anyone if anything was needed.

However, cherry on top was when everyone left and we tried to pay the agreed price, they wanted £250 extra as we have had some alcohol from them. The staff was rude, unethical, unprofessional with no empathy for the situation. Of course outraged by all of the mistreatment, they did not even deserve the arranged price of £500 and therefore we have tried to reason with them over the lack of service. Due to their unprofessionalism and rudeness we have argued with the lady who was supposed to serve and the owner who claimed that none of this was agreed on. If this was the case, we would have booked another venue with the service that was supposed to be provided by Sirkas, no big deal. When confronted that during the arrangement the owner agreed to all of the service which was supposed to be provided was due to purely wanting the money and not actually caring to provide appropriate service, the owner changed the topic. The lady swore at a guest after recording us arguing with them although they have CCTV. Due to the circumstances, we gave up and just paid them the price they gave us at the end.

I won’t lie, after the payment was made I have spilled coffee on the lady intentionally who then grabbed me and tried to refrain me from leaving and tried taking photos of my mums number plate after confirming they have live cctv.

It is so embarrassing to send off a great man in such way when this was supposed to be a peaceful time for loved ones to remember my dad, instead it was stressful, embarrassing and uncomfortable. If I could leave 0 stars I would. Never seen such poor customer service and horrible behaviour towards customers in my whole life, especially considering that this was arranged...

Instead of my family being able to sit together and mourn our uncle, we had to act as staff members. This was an unfortunate and unforgettable experience

Absolutely disgraceful customer service and overall disgusting experience. My family hired their function room for a funeral wake held for our uncle, the owner of this restaurant agreed to table service and a buffet for 35-60 people, we had also agreed that people attending would be able to get tea/coffee. The tables were supposed to be set with plates, glasses as well as the agreed food and drinks and this was never done. We had to push tables together and arrange chairs so people could sit together. The tables were absolutely bare. It seemed that none of the staff was working that day as not one staff member was there to greet us and when we did find a staff member she was rude and showed zero respect or empathy towards us. I had to ask for a pen and paper and go around every table asking if people wanted tea/coffee as the woman who was “working” there refused to do any table service. Again, this was a wake for my uncle and myself and my family members had to act like waitresses. Not only did we write the coffee order down for the staff but we had to go into the restaurants kitchen to make the beverages ourselves as the woman who was supposed to be doing this acted as if we were bothering her and just told us to wait 20 minutes for the coffee. The cooks in the kitchen did not care about customers looking through their cupboards looking for cutlery or that girls with long hair were running around the kitchen whilst they were preparing food for other customers. I have never ever seen a restaurant allow customers into the kitchen, but if we hadn’t gone into the kitchen to make our own drinks we would not even get that from them. We had to go behind the bar and hand out glasses and bottled drinks to people.

The food in the buffet was not enough for 35 people at all, there were people who could not eat as there was no food left. When we asked the staff if they could make more food as it was supposed to be a buffet, we were told a buffet to them is 1 plate of food per person. Which was absolutely embarrassing and humiliating.

At the end of this nightmare the owner and the woman who was there said we owed them more money than what was originally agreed to due to some alcohol bottles that were taken from their bar, we used those bottles because there was no one there doing their job and we thought the alcohol was our own as we had bought the same bottles of alcohol. These people started arguing with us and lying about what they agreed to.

Definitely do not recommend going here not only for the lack of customer service and the rude and disrespectful staff, but the health and safety violations for allowing customers in to the...