West Highland Restaurant — Restaurant in Great Britain

A crime against cuisine and good-manners.

To begin, we stopped off at this location for quick refreshments and some food, as we were on a tour coach with others and were limited by a schedule. We had approximately a 20 minute break until the next stop. We spent a considerable time in the shop and bought just over £100 of goods from the shop adjoining the cafeteria. This left us with about seven minutes for a quick bite and refreshments. We knew that food would take too long and it did not look that appetising either for the high prices. Moreover, my fiancée has a severe nut and gluten allergy, and from the general look of the place I did not trust that it could accommodate such a dietary restriction.

In the café bought two Americanos, a side of chips for myself, and a coca-cola and tucked into, mostly, our pack lunch for sheer quickness. I went over to the bin to deposit my rubbish and return the cups and such, as one does. It was there I was then met with the hostile and belligerent attitude of an old, short-haired, and ill-tempered employee berating me with the quip, "You do know you can't eat your own food in here? Pfff". This was while she was obnoxiously scrunching her face up at me and almost growling as she uttered her said quip.

Needless to say, we refunded the items purchased in the shop and left due to this. We won't be back and would implore others not to enter this dilapidated, dire, and disrespecting place. The food and service were atrocious too, from what we partook in; the coffees were abysmal, too. Everyone on the bus also...

I was very disappointed as a local visiting for the first time that what I witnessed in this restaurant is what tourists see as the impression of fort william as well as those coming off the west Highland way. That poor women behind the counter looked so stressed doing the work of three people. There was not one clean table in the restaurant and around 14 tables had trays of dirty dishes. The dirty dishes trolleys were also full of trays and someone from the kitchen had to come out to search for dishes as they had obviously ran out. I had expected this to be an amazing tourist business but I was really disappointed by the restaurant being really understaffed, broken fridges and very...

Incredible how such a place in such a prime location and with so much potential can be so BAD! We used to visit travelling from Glasgow quite regularly and enjoyed the Ladies service us always welcoming usevery time! We stopped today and decided to see what was changed been very empty during a high season? The answer is very simple the food is absolutely embarrassing to serve and horrible ! WHAT A SHAME AND I DO BLAME THE DETERIORATION TO THE VERY INCOMPETENT MANAGEMENT FOR NOT SEE THE SINKING BOAT! THANK GOD FOR THOSE WONDERFUL LADIES ALWAYS WITH A...