JD Wetherspoon / The William Adams — Restaurant in Great Yarmouth

Starting off with the staff, they are all super helpful and friendly apart from the shift leader, she was wearing a blue and white striped top and was running the day on 30th may. She was disrespectful, threatening us saying that we got our OWN order wrong and that she had a camera to prove it even tho she was the one that messed the order up. All it took was an apology that she thought we asked for something different yet she failed to do so.

My friend couldn’t eat the (wrong) food that she gave us due to allergies yet she put a fight against it saying that we would order something that would potentially cause danger.

At first she messed up the order at till by missing one of the meals but we were fine about it until we received something completely different from what we asked for, which again can be harmful to someone with allergies. It was just human error and i can understand it happens due to being busy, however the way she handled it was fully disrespectful and was not needed. She was very judgy and persistent that she was right.

Also to mention we were willing to pay extra and just wanted a swap!! she was just very rude, judgy and wanted to be a know-it-all.

Attitude needs to be sorted, it baffles me that these sorts of...

Arrived just before 7pm on Tuesday night to find the restaurant quite full with some uncleared tables. We found a table suitable for the 3 of us and I proceeded to order using the app I had downloaded on a previous occasion. Our drinks arrived within 10 minutes and had suitable glasses with them. We then waited another 15 minutes for our food, which only came after I asked a waiter how long the delay on food was. The food served to us was not very good unfortunately. My mixed grill was a mixed bag of dry pieces of chicken, gammon and pork, a not very tasty sausage and an underdone (for my liking), steak. The veg and chips were OK and it was a good temperature. My partners small fish and chips was also disappointing as the fish was very dry and unappealing, the chips and mushy peas were OK though. My sons small pizza and bowl of chips were fine, but in general the meal was the worst I've ever experienced at a Wetherspoons. We were apologised to for the time it took the food to arrive and did not complain to the staff about the quality of our meal due to the lack of time we had at our disposal. As any remake or refund would have delayed us more. Here's hoping that if we return the food and...

This used to be a lovely clean establishment with lovely food.

I visited today for lunch and was very disappointed. The place has gone down hill considerably. The food was barely heated and bland. I had a burger. It tasted like cardboard. The table we sat at was so dirty I had to wipe it down myself. The dirt that came off the wipe made me feel ill. QD provides better quality and value for money.

The table menus are filthy and the coffee machine was in a dreadful state. I am very disappointed by the state of the pub and the lack of care towards patrons. I observed a male member of staff serving drinks to a table and leaving the pile of dirty dinner plates behind him. This is not necessarily his fault but it highlights the problem with a lack of staff. Maybe wages are too low?

I will not eat here again unless there is significant improvement, and the place is staffed properly to cope with the work that is clearly required. Sadly, it is clear that this pub did not learn many lessons from Covid.

I have been quite generous with my scoring because I am confident lessons will be learned and the required changes made.

Cleanliness is basic, especially when eating out. Please pay more...