The Old Cathay Chinese — Restaurant in Harlow

Unfortunately I had to give it 1star so I could leave a review, I wouldn’t even give it that. I placed an order through the Just Eat app at 18.23 then told estimated delivery would be around 19.45, ok not bad, called restaurant at 20.35 and said it’s on its way, 20.57 called again to then be told it would be another 25 minutes for delivery, I wouldn’t mind but it’s a 10 minute journey. After nearly 3 hours from order I decided they were taking the mick so cancelled my order and asked for a refund ( we’ll see!!) To say I am peeved is a slight understatement bloody HANGRY is what I am, I’ve waited less time for Christmas to arrive!!!! I think it’s safe to say I will NOT be ordering from them again and I’d really like my 1star rating...

Been ordering form these for a while never any problems.... until tonight, ordered the food at 7:30pm and expected delivery at 8:45pm, no problem. 9:00pm still not arrived so called the restaurant and they said be with you very shortly. 9:15pm still not here and 30 mins late. After calling the restaurant a second time I declared I wasn't paying the full price. The driver arrived and was very apologetic for the delay. After assuring him it wasn't his fault I paid half the price for the food. After unpacking the food it was all cold and had to reheat the whole lot. Not a single phone call telling us it was running late. And very rude on the phone and didn't even apologise to us. Time to find a new restaurant... That don't over book...

This was our first time using this restaurant as our usual was closed, we where happy to try it as the stars and reviews seemed good . To start with the food arrived half an hour late but after an update from just eat, we was advised it will be another half an hour, which we where fine with. Then when the food arrived the quality overall was poor. The sweet and sour sauce tasted like vinegar, the chilli beef and sweet and sour pork was dry and you couldn't tell the difference between any of the dishes. It just didn't taste like the quality you would expect from the reviews. We won't be using this place again and would recommend to everyone...