Cross Kitchen Emsworth — Restaurant in Havant

Steer clear if you have dietary preferences - or if the cafe is ‘busy’. Arrived after 11am for breakfast (stated on menu as available until 12pm on Saturdays) and was unable to order by 3 different waiting staff & manager/owner who said the kitchen was busy and they’d have to check with the kitchen. None of these staff actually returned with a verdict on us being able to order! Eventually the owner arrived & was unapologetic. She said we could order breakfast - hooray - but sadly I’m gluten free & vegetarian so my request to remove items from my order which I couldn’t eat was met with a less than warm response. Simply I was an inconvenience & it wasn’t possible. We decided to leave & just pay for coffees (which was lovely) - upon entering cafe we were behind another unhappy customer - also gluten free - who was told if they weren’t medically allergic then it was just a choice and they couldn’t accommodate their request. I’m not a coeliac but I am medically intolerant & find these comments inappropriate. Needless to say we won’t return & miss the previous cafe which was so friendly & catered to all happily. I rarely leave reviews & have no reason to lie. This is a true representation of our visit & the response from owner is insulting to my integrity. Being gluten free is often treated like an inconvenience & I’m tired of keeping quiet. I didn’t build my own breakfast. I simply tried to order from a business who couldn’t cope with a few tables ordering food at same time & me being gluten free was made very clear to be annoying. The food looked nice but we never got as far...

Adding to my previous review from 2023 Back in the area once more so stopped off for refreshments. We wanted to sit inside so two tables were pushed together for us to sit as a party of 4. Perfect. I ordered two teas, two cokes and two different cake slices. All lovely and delivered to the table. The staff were friendly and chatty and the venue was immaculate. The only thing I will say is that it is pricier at this venue than at other places I have visited.....but it's all swings and roundabouts. This venue is relaxing and extremely clean and everything was very fresh. I actually think the staff would go out of their way to help you (unless you want chips which they can't do as no fryer allowed 🙄😂) and it's nice to know that. You can pay a lot less elsewhere but sometimes you don't want to be squashed in, and in a loud environment. In this instance it is worth the money to have a relaxing break. Thankyou.

Passing by today we popped in here for a warming cuppa. The owner Steve was very welcoming...we didn't know he was the owner at the time. It was so, so clean and the decor was fantastic. A really lovely place and the staff were very friendly. We had a coffee and a cup of tea and both were served with little biscuits on the side. I also noticed they had an amazing array of homemade cakes on the counter, and a full and varied menu. They also offer a high tea which I read on a leaflet when I was sat at the table. I would definitely recommend this venue and will return again next time we are...

I was recommended to this place from a colleague so that to finish off my long weekend off from work I took my wife and parents along for a spot of lunch. As we arrived it started to rain and was lucky enough to get a table inside. As we walked in we got a big hello and smile from all the staff behind the counter under a great black and white photo of the Emsworth mill pond. We found a table for 4 and grabbed a clean not sticky menu card. The menu had the right amount food to choose from for breakfast and lunch plus two small blackboard with the days specials on. We arrived at 1.30 so went straight for the lunch. My wife is a serious Celiac sufferer so any wrong ingredients or cross contamination then she is very poorly. My wife went to the counter to ask what on the menu they could do for her? Gemma the owner advised that the whole menu can be adapted to suit her needs. So she went for the gluten free sour dough bread cross Ruben sandwich. As this was toasted Gemma asked if it was ok to use the same toaster. My wife said no please don't. Which wasn't a problem. It was wonderful and different. The Food and drink arrived promptly and hot. We finished with a couple of nice coffee's and a gluten free cherry bakewell that couldn't be eaten at the time as she was so full up so it was boxed up and taken home. Steve and Gemma your staff do you proud and you have a little gem in the middle of Emsworth. We will definitely return...