UPDATE 2025 Unfortunately, I wouldn't return. We opted to return due to needing an appropriate venue suitable for fussy eaters and young children on NYD but honestly, we now wish we had gone somewhere else.
The place looks very tired and is in desperate need of some TLC and some new furniture. It all looks very worn / well used and just grubby. Two of the seats on the table of 8 chairs had sunk in the middle, one chair the pvc was very badly peeling, the upholstery and carpets look like they need wet and dry vaccuming with some strong detergent or just replacing.
The hostess/ seater and the chief server (I assume management) were fantastic and friendly. Another older server was downright miserable (I overheard another table moaning about her lack of customer service / genreal presence and unfortunately when I approached the bar area she was ahead of me and didnt realise I was behind her and could overhear her moaning about our dinner party / issues - I quickly returned to my table to avoid any embarrassment without going to the bar / till).
There was quite a wait at the till when one of our party initially ordered, It was, however, very busy being NYD and I think only one till is open for food orders as standard, even during busy times.
The carvery did look and smelt great and some of our party, said it was very nice. Unfortunately, one of the meals wasn't as described and was very disappointing (Please see image - this was meant to be a chicken combo - it should have been 2 chicken breasts, chicken strips and a salad with nothing other than leaves due to food intolerance/ allergies- as you can see, this is barely 1 barely breast!) - The miserable server very rudely and abruptly outburst "That's just how it comes" before walking off. There was quite frankly more food, on a children's plate.
We decided to leave the premises without the children having their included ice cream, so the member of party whom ordered the chicken combo could go somewhere else to eat an appropriate sized meal - by this point he was miserable and hungry.
Quite honestly, it ruined our New Year's Day and wasn't a great end to one of the children's birthdays!
Previous / Orginal Review Previously been several times for breakfast and carvery which we really enjoyed. There were unfortunately a couple of errors with the order on the most recent occasion (we all opted for something off of the menu as opposed to carvery - there may have been some miscommunication at the till - it was quite busy / loud and didn't seem to be that many staff working - it was however during the festive period when we visted, which we all know can be very stressful and busy for hospitality) the food when served was very nice and hot, however due to the error with the order most of the table had finished eating before a guest had even been served. The play area was clean but some of the play equipment was damaged and I couldn't help but notice some damage (a hole) to the wall behind a games machine which my toddler also found very interesting.
Overall it was busy, there were a couple of issues, most staff were friendly. Would we go back - maybe, because the food...
Read moreAfter a visit with family for my mother in laws birthday celebration, I certainly won't be returning any time soon.
On arrival, the venue looked to be busy with alot of the tables taken and looked good to see that a restaurant was busy. We where shown to our table and ordered via the app, after placing are whole order, we waited for the drinks and starters to arrive, this is where things went down hill very quickly, after waiting 30mins I went to look for our drinks and a man behind the bar found them on the end of the bar just sat there, I helped him bring them to the table only to find one of thr drinks missing, not a great start, but it is busy. Another 20 mins go by and the starts arrive, thats 50 mins after we placed our order, even though two tables who came in after us got there drinks and food before us. After the great starters and they tasted great, we had to find someone to take the plates away and get the mains sent out, at this point the evening was starting to feel a bit of a disappointment for my mother in law and the service was to blame. After having our mains and again great food, we sat and waited for the table to be cleared, when the man came to clear them he was only interested in dropping hints about tips and having to share them with all the staff, we felt it was not appropriate and gave a bad impression from him. Through the whole meal not one single person checked on us to see if the food was OK or would we like another drink ( I know it's not table service and you order at the bar) and we felt this was a bad experience and did not add to the experience at all. So my final thoughts as a EX head chef and floor manager for over 10 years, training is needed in this restaurant, the staff are not working there sections and interacting with the guests and just ignoring them once they are sat down, no follow ups on any part of the experience at all. The food was good but the time it took was far to long, even in a busy restaurant and one more thing, there was left over food from other guests left on the floor in the corner and was not a welcoming sight. Overall food is good but the management need to up their game and train the...
Read moreThere WASN'T any atmosphere : it was very dull. Choice of vegetables was quite limited compared to other carveries, but I was pleased to see parsnips included. Those, and the broccoli & carrots were nicely cooked and tasty. I tried the cauliflower wings for the first time, & those, too, were very good. Gammon was tasteless but turkey very tender & had good flavour, although it was a bit pink - looking. Yorkshire pudding tasted alright but was quite leathery. Nice gravy & proper mustard. The mini roast potatoes had a pleasant taste & lovely texture, but the larger ones were definitely mediocre, & the mashed potato extremely bland & stodgy. However, the whole meal was a disappointment because it was almost COLD. We had ice cream for dessert, & I highly recommend it, but I would have appreciated a cornet or a wafer with it. Most staff were polite & helpful, but the two young men on the carvery, far from it. Belligerent, & really argumentative. One of them, when I pointed out that the plate, on which he was about to serve my meal, was not clean, removed it, but then began to use the second plate, oblivious to the fact that that one was even dirtier ! When I mentioned this, he was clearly resentful, angrily removing that one, & about ten others besides, crashing them onto the counter as he did so. He was not even working under any pressure, as nobody else was waiting to be served, but the routine questions, about which meat I would like, etc., were put to me in a really impatient tone, the meat & Yorkshire pudding flung onto my plate at breakneck speed & the plate then shoved into my hand in a most aggressive manner. The menu was covered in something sticky that looked like jam. And, even after we had each been to use the toilet, & had ordered & eaten our desserts, our used dinner plates still remained on the table, where they were left till we were actually on our way out of the restaurant. This was my first visit to the Langbrook Farm Inn, & I very much doubt I'll be making...
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