Red Lion Bushey — Restaurant in Hertsmere

Really rude bar staff would not recommend to anyone, there's a lovely pub that's not part of a chane just up the road. Please do not paternise this awfull pub. They do not care about you. They do not care about anything, they are a hartless chane with no morals, I remember when this pub was nice, not anymore! Shocking how this pub has declined! "Edit because I cannot reply to there response" as I tried to explain to the land lady that snatched the glass out of my hand, spilling the beer on my coat, and imbarrecing me and everyone involved in another person's premises. It was very load in your bar, and I couldn't understand what your barman was saying to me. In any case the "crime" dose not justify the "punishment". It was more then inappropriate, and totally unesesarray. Please reply to my email, as I have tried to leave an official complaint. I did not "insult your bar staff" as you claim I merely asked for the bar ladys name (which she declined to provide-which is illegal-). She then ran off and found an older member of staff who then laughed at me, and threatened to call the police. I suggested going somewhere a little more private to discuss this issue further, which she again laughed at and asked me to leave. This was an awful experience, and I hope no-one else has to go though such a...

Shockingly bad service, establishment expects loyal customers to fund the failure of their soda pumps by charging inflated prices for bottled alternatives. £18+ for a shandy and one g&t. When asked whether they could apply any goodwill since the high price was caused by a failure of their equipment, the exceptionally rude bar person claimed I was being rude (for daring to question expecting the customer to cover the higher cost of individual sodas) and refused to serve me (after pouring the drinks). I asked to speak to the manager who did not witness what happened and said, 'I'm afraid I have to back my staff member'. No, actually, you don't, long established customer service etiquette is to apologise and attempt to find a way to satisfy the customers concern. Won't ever be going back and will letting friends know of this incident and I doubt they will either.

UPDATE I didn't say I was in Watford, definitely the correct venue, I'm not senile this happened a couple of weeks back so better to not try and pretend this didn't happen. If you have bottled lemonade / sprite, your staff don't know this and you also have a staff member claiming they're the manager instead of yourself if it wasn't...

I have been ill for some time and I needed to get out of the house, so my husband and I went for a small walk and thought I deserve a treat so we went in for food and drinks and may I say the young brunette with short hair with glasses member of staff was just so caring and loving, actually was interested and concerned with what’s been going on with me and she just made my day, she carried my drink to the table, made sure I was comfortable, checked on us and recommended the onion rings which where out of this world, whatever your doing with the onions rings, please keep it up. Also may I say that alllllllll the staff are amazing like Matt, always smiling and sweet to us when we come in. If you want a chilled day for food and drink and great conversation and company, the red lion is for you, thank...