Tim's Table — Restaurant in Hertsmere

Beyond a joke! The guy who was serving us had 1 other table and still made us wait almost 25 mins for a drink till the other guests at our table arrived. We all ordered soft drinks and the coke was flat I asked for another one from the can like the people on the other table he said they didn't do cans... then argued with me at the table that he had just opened the bottle (absolutely no way, that was flat as a pancake) He then bought the bottle to the table to prove a point but it was still flat when i drunk it so i gave up. The food was unbearably slow and they forgot one of the starters. The mains came out and the Thai green curry although okay was thick and processed and not nice. When we got the bill we decided not to pay the £10 service charge and just pay our £100+ bill. He was upset we didn't want to pay the tip then as we left grabbed the bill and told us we were out of order not paying the tip. We explained why we had decided not to based on poor service and he told us he needed the tip because he hasn't been paid. He said we were unfair and argued with us the whole way out of the restaurant because we didn't want to pay it. We said that we didn't want to and he kept saying that he hasn't got paid and only will get money from our tips. Either the people who own this are cheating the staff or he was being pretty aggressive and forward in his mannerisms to get more money out of us. Beyond unbelievable experience . Never ever had anything like that from a restaurant. Won't ever be going back . I hope the manager sees these comments because if this is a common occurance I can't imagine anyone...

The restaurant could not cope with the amount of take aways and deliveries that were going out while the restaurant was also full.

We waited for 15 minutes just to order and during this time we were ignored several times when trying to catch someone’s attention to order, meanwhile the take aways were constantly being handed to people waiting at the front.

When we finally ordered it took 30 minutes (not an estimate) for starters to arrive which is slow in any restaurant but particularly slow in a Chinese restaurant.

The Manager has a policy that for some reason he can’t take anyone’s order and someone else must do it, constantly saying someone will come and clearly telling the table next to us “I can’t take your order”, eventually that customer got up and walked to the bar pleading for someone to take their order.

The Manager not taking food orders caused a further delay and is not helpful, not sure why this is and it makes no sense. It’s a piece of paper that they pass to the kitchen and nothing more so there is no technical reason for him to be exempt from this task when clearly customers have been waiting. Eventually he was willing, with an element of frustration, to take our order for our main courses which shows there is no real reason he can’t do it.

The main courses came quicker because by that time the restaurant had almost emptied. We were there for almost two hours for what was meant to be a quick Chinese. Very...

Lovely restaurant, felt warm and cosy from the moment we walked in the door. The service is excellent and the food was very tasty and high quality. The main courses were priced quite low, the dish I ordered was just £10...but when it arrived it was much smaller than I expected. I would rather have paid more for a bigger portion. The starter on the other hand, salt and pepper Squid, was definitely over priced. Cost almost as much as the main at £8.95 but was only a few pieces. (It was very juicy and crispy though...just wish there was more of it!) So, as tasty as the food was, I left still hungry. We arrived quite close to closing, so there wasn't any time to order any more food after we ate what we initially ordered.

I had to go into the Tesco next door for some snacks to take home!

Bottom line is the portions are far too small. I'd rather pay a little more for adult sized portions. We ate literally every single crumb they served and were still hungry. I've been to other restuarants with small portions that will let you know that what you ordered may not be enough if you're hungry.

Doesn't matter how good the food is, leaving a restaurant hungry is a failure on the restuarants behalf.

I'd still go back though, I'll just remember to order...