Koffie — Restaurant in Horsham

My wife said we were going out to a cafe to have breakfast. Great! I thought, I could do with a nice fry up. But when we arrived I realized something was wrong.

The place looked nice and clean. It was trendy and welcoming. Looking around I couldn't see a bottle of watered down ketchup in sight. Oh no! We had already committed to booking a table and as the waiter took us over to be seated I was getting rather concerned.

Reading the menu, things started to get worse. Where was all the normal food I thought. Got to have at least a ham and cheese toastie on the menu, right? (Note: we missed the breakfast morning menu with the toasties on). Well in the end I ordered the one thing that I thought I might be able to half finish - so I could save myself the embarrassment of having to face the waiter when he brought us the bill and not explain why I hadn't touched my food.

I decided upon the Buttermilk Waffles, which came with Crispy streaky bacon, maple whipped butter, hazelnut praline, fresh berries, maple syrup. I added an extra helping if sausage to help it go down, just in case. When the plate arrived, I honestly didn't know what to think. It was so well presented but I thought this is going to be one of those style over substance things. I mean there was strawberries and blueberries sharing a bed of waffles with bacon. (In some cultures this is against their religion!)

But hey I knew I liked everything that was on the plate individually, but just not together on the same dancefloor. I Neil Armstrong-ed the meal and took one giant bite for mankind... oh man was I pleasantly surprised.

After a year of mediocre takeaways, beige home made meals and gourmet microwave dishes, this was THE MOST AMAZING MEAL I HAD EATEN IN A LONG TIME. I mean I totally cleaned up the plate. I had waffle, strawberries, bacon, praline cream, and maple syrup all in the same mouthful, and I can't believe how much it worked. It was as of my taste buds had been in Guantanamo Bay and had just been let out for the first time in years.

The service was great, everyone was friendly and welcoming and the hot chocolate was delicious.

Cannot wait to go back. Need another fix of my new favourite dish.

Oh and my wife liked her egg and salmon on...

Just got home, and can’t believe the level of service we’ve just experienced. We only went in for two drinks and they could not have got it more wrong if you tried. To state the facts, we ordered a medium Chardonnay and a Havana Club 3 year rum with a Coke Zero. The waitress walked off and came back 3 minutes later saying she remembered the wine but what was the other drink? We told her and 5 minutes later the drinks arrived via another waitress who announced another type of rum when she put the drinks on the table. I went after her and came across the original waitress and told her that I appreciate she may have been on a long shift but firstly she couldn’t remember my drink and then secondly it then came wrong. She said they didn’t have any Havana, which was fine but I wasn’t told, we then waited another 5 minutes for another rum to arrive. Please bear in mind we were the only people sitting outside. We then proceeded to get the manageress/owner come to our table to tell us her supply issues without even asking what our problem was. I wouldn’t mind but she wasn’t explaining, she was telling. At the end we asked another waitress for the bill and she very quickly produced the bill on a plate which she as good as dropped on the table, then immediately brought the card machine out. We couldn’t get a drink for 10 minutes but the bill could come in 30 seconds. The bill had a large Chardonnay not a medium and to top it off a service charge added. I went in to pay and just explain basically how customer service should work and how they didn’t succeed. The manageress/owner came forward to say she would discount our next visit. You don’t discount the return visit as there will never be one. Note to owner, take off service charge if someone is already complaining and secondly remove the said item from the bill as it only, let’s be honest cost £1.50 We live in Horsham and will walk on by every time we pass in future. Thanks but no thanks Kaya, service as always shocking. Some advice unless they’re your besties get rid...

Recently I visited with some friends and after our meal we finished our drinks in the lounge area. The venue wasn't meant to shut until 11pm according to the website, so we didn't realise it was a problem to stay. By 10pm the staff were clearly keen to go home as we were the last people there. My friend made a comment that we had taxi booked for 1030, so hopefully it was OK to stay until then. The woman clearly wasn't pleased and replied after a long pause and slight eye roll, 'I suppose so..., we're not exactly going to chuck you out in the rain...' Then ensued a rather awkward half hour wait. I think one member of staff put her coat on and they all waited at the bar as everything looked shut down. I even phoned the taxi company to see if they could come earlier. Of course they couldn't as taxis are like gold dust. My friend had also wanted to order a coffee outside of the bill, but once they had our money and (including service charge!), they seemed happy for us to immediately leave. My friend like she couldn't ask or they'd be as annoyed as they looked. We felt really unwelcome, and it put a real dampener on our evening.

The food and drinks at Kaya are always great. It's a shame to be let down by the staff. The service can be hit and miss depending on who you get and when you go. In the current climate, people are being more careful with their money. Eating and drinking out is a real treat. Customers won't return if they're treated poorly by rude staff. Keep that...