We order from here regularly and their food is fantastic however on our last order we received a plain cheese and tomato pizza instead of a shawarma pizza ruining our meal. We called to ask if we could get the pizza we ordered and in reply we got “we are too busy to send out another pizza however we will keep your details and you will receive a free one with your next order”. We called 2 weeks later to make another order and explained about the “free” pizza. After going through my details numerous times we got told we would receive a call back. 15 minutes later and no call. We call back again and the person who answered had no idea of the previous call and started to ask me all the same questions again which I answered again! He then said I need to speak to the manager. I spoke to the manager who started to ask all the questions again in which I started to get irate and told him I have answers these questions multiple times. He said “ok I will sort it out I will put you on long hold to sort it” I said can it be a short hold as we are hungry and just want to order food. In reply he said ok. 10 minutes after being on hold he comes back and asks did you call to report this incorrect pizza on the phone number you are calling from now? I said yes and he replies with we don’t have this number on record calling us that night! At this point I said forget it I will order my food elsewhere and he said ok! We ordered from pizza uno and that was fantastic! This is such a shame as they have lost a customer that spent a decent amount of money regularly over 1 pizza. However out of principal I will not order from here again and pizza uno have gained a customer.