McDonald's — Restaurant in Kettering

On 25/08/2023 we went to your Kettering Business park store and ordered lunch to the value of £30.04. Order number 1720. We were just driving out when my son opened his happy meal of fish fingers and chips but he got chicken nuggets and we went straight around to the drive through again and asked for the order to be rectified to the meal we ordered and paid for. When we got to the window the manager Rachel told us we ordered it wrong. We then also said we did not get our 2 medium fries. Rachel told us to go to the waiting area and came to talk to us. She said that we did get 2 bags of food (now the fries was not even the problem but the happy meal was) We only got the 1 bag. I gave her the meal and showed her our till slip and she kept looking in our car to make sure we were not lying about it. She then took the happy meal and came back with the right meal and the fries. We have always gone to your store as both my daughters worked there a few years ago while at Tresham. I will never go back there again. Very bad service and an extremely rude manager. Rachel you need to work on the way you speak to customers and like I asked for you to go and check your cameras and then come back but you said you don't have the time for that. I hope after this you did go through your footage and treat the next customers better...

Food is ALWAYS COLD, especially the Fries! Regardless of Medium or Large Meal the Fries we get belong in a Happy Meal! I only live less than 5 Minutes away & always have a Filet of Fish with extra Cheese & extra Tartar sauce. This means they HAVE to cook it fresh as they can't give me one, or they SHOULDN'T give me one that's already cooked but just add a cheese slice & a blob of tartar sauce.... BUT THEY DID 2 NIGHTS AGO AND HAVE DONE BEFORE, MANY TIMES!! I have a Filet meal with the extras, then a Filet on it's own. Both of my Filets were broken in half, each one had the same problem with the base of the bun, the base piece of cheese on the bun was hard due to sitting under the warmer, then the piece of Fish was in half where they put more tartar sauce in but the extra Cheese gave the game away. Top piece of cheese was cold, shiney, FRESH & tasted like a cheese slice, Compared to the piece of Brown plastic welded to the base bun & THE BOX on both filets, then I had to microwave my food along with My Fathers Large Meal but was regular as the Fries were in the same size carton as mine. His Big Tasty Burger was a BIG MESS, COLD & had more salad & bread to eventually find the 'MASSIVELY HAPPY MEAL BURGER I wanted to call to complain because it cost nearly £25 & I can't afford to WASTE money on food I wouldn't...

A bit hostile. I’m not a frequent visitor. Placed an order at drive through (only option available that time of day) treated my daughter to “early breakfast”. I ordered 3 meals. Went to pay window, no one there. Waited a bit, still no one. Didn’t think much of it, then drove to collect window, maybe they do everything from there, payments & collections. The person sent me back to pay window as she was busy elsewhere, reason for unmanned pay window. Paid for the food, didn’t pay attention though. When collecting the food, only 2 meals were ordered. Their response was, there’s 2 screens to follow the orders. My mistake was likely that I’m old school. When someone acknowledge during conversation it means that they’ve taken note. I shouldn’t look at a screen to confirm that the person paid attention. Then again, with the wages this company lures workers, I realised that it shouldn’t be surprised at what happened. It all about ticking boxes rather than...