Lou & Joe's Burger Company — Restaurant in Kirklees

So disappointed! We have been to L&Js on many occasions and have previously raved about it to friends and family but the last two occasions (takeaway and dine in) were so poor I don’t think we will be returning.

We ordered 3 specials, 2 of which came without one of the key ingredients (salsa verde).Mine was actually so soggy I couldn’t lift it off the plate 🤢 to top it off the flavour combination just didn’t work and we are all very adventurous and open-minded foodies.

Additionally, my son’s (whose birthday it was) had chicken poppers that were completely over cooked and dry as a bone. The mayo we asked for can really not be described as mayo, despite it clearly having some sort of seasoning it tasted of absolutely nothing, certainly not mayonnaise. Is the seasoning to cover the fact it’s awful mayonnaise?

I asked for a Pharrell soda and it had such little syrup in it tasted of absolutely nothing. I asked two family members to try it in case it was just me but sadly not. Thankfully this was eventually rectified once notifying a team member but it’s such a basic thing it shouldn’t be an issue.

A last couple of notes, £3.80 for a pump soda is quite frankly daylight robbery. A bottle? Maybe. But from the tap when it costs pennies?! That’s more expensive than London restaurants! And finally, despite booking in advance we were seated at the walk-ins table/dog area where it was very cold and drafty despite upstairs being empty. The service also felt very half-hearted and my mum felt rushed to eat her food being asked on several occasions if we were finished despite her clearly still eating.

I’m so gutted as I really loved this place but it seems with initial success, the prices have massively increased and the quality has gone downhill. It’s saddening to see this is reflected in quite a lot of recent reviews. Really hope you guys can turn it...

To be honest was really quite disappointing. We made a booking after not being able to get a table yesterday. I moved the booking forward by half hour with no problems. Arrived and was sat by the door asked if we could go in a bit but couldn't 'right now' After seating other guests arrived so unless the booked a specific table no idea why we couldn't of gone there. Food was ok good portion sizes X2 of the scotty to hotty both people said it wasn't spicy I had I think the pope burger, was ok. I also had mac n cheese, after a few bites i tried to get someone's attention, when I did i said it didn't taste very much like anything other than pasta and if it was possible to have some cheese someone else then came and took it i heard them clearly tell the kitchen "she doesn't think it has enough cheese " honestly that felt rather frustrating, when someone returned with a replacement they asked how the burgers where but in a way they didn't want yo know and was walking away before, I said the others didn't feel they were spicy, to be told they are not spicy but would feedback to kitchen. No offer for sauces or anything. We finished our meal waiting for the bill eventually my mum got up to ask and pay as assumed maybe thats what you did, a waitress said they had a birthday brownie for us(I had written it was a birthday on the booking) this was a nice surprise. altough I had just eaten a brownie. Sadly after that nice gesture and us waiting for the bill again I heard someone at the till speaking to a waiter clearly about our bill and loudly saying this isn't a mac n cheese restaurant. We got the bill paid and left. The birthday brownie was a nice touch the rest was completely...

Walked in going to sit down but lady asked if we'd booked said no so she said can we waite to be seated loads of tables empty so don't no why she had us standing around for 10 mins for nothing then she told us to sit down but table was mucky so had to ask her to wipe it down she did but pulled a face then we ordered drinks and food and the food came different server asked one of us out of 3 if we wanted any dips said mayo and ketchup then she walked off with out asking other if they wanted any came back with the 2 sauces one was ketchup and the other was orange with pepper in it not mayo then we had to complain about the food as it came all sloppy and could not pick it up as it just fell to bit's when you tried and bacon was missing from one of them we complained about it she did not seam interested and said she would get manager 15 minutes later the other staff member came over and said was everything alright we told her and showed her the plates that had 75 percent of the food left on them and we said we where not happy to pay the full bill she tuck the food away and said she would get the manager then 10 minutes later she come back and tried charging the full bill and she said all 3 plates was empty which was a lie and she was not want to knock any money off and in the end we got money off for 1 meal which we where not happy about but we just paid because we wanted to get out of there but this is the worst service and burger we...