Pheasant — Restaurant in Kirklees

Called in for a pint and some food. Won't be going back. The Guinness tasted odd, not bad, just odd. There was plenty head on it but it seems flat. It wasn't as smooth and creamy as it should be. The menu items sounded quite nice, though the menus themselves were a bit sticky. I can't remember the name of what I ordered, but it was a buttermilk chicken wrap. Very disappointing. It was meant to have garlic and rosemary mayonnaise on it, but there was very little sauce, making it quite dry. It was also a little on the cold side. The I was charged more than what it said on the menu and told chips were extra, even though I thought the menu said they were included. Small, dry chicken wrap, a few bits of salad and an odd tasting pint almost £11. I would have mentioned it to the staff but there was no check-back after after I was served the food. Not like it was busy either. There were only 2 other people in the pub that I could see.

Cementing my decision not to return was to VERY LARGE RAT I almost tripped over as I was leaving. It dashed under the decking area outside. Judging by the hole it went in, there are quite a few of them there and probably has been for a while.

Not the worst food and drink I've ever had, but far from the best. I'll probably go to a Wetherspoons next...

Visited on the 10th of March. I would rate this 1* if I could. Having previously visited the pheasant and had a great experience, I decided to take my partners family there as they were visiting Leeds. £80 bill and an hour and a half later the food had not arrived. About an hour into waiting I went to the bar to ask about the food. The man behind the bar (didn’t get his name) probs between 40-50 years old, couldn’t have looked less interested if he tried. I asked if our order had been forgotten (this was after I saw him print a receipt and go into what I presume is the kitchen?) which he replied that it was a new chef who had got mixed up and it was getting plated up. That’s fine, human errors happen. So I sat back down. 20 mins later still nothing, we went to the bar once again this time to ask if we could have a refund. He agreed, we got a version of an apology but was also met with “well I’m not in the kitchen”. While I can appreciate that, as front of house staff he is seriously letting down the rest of the business. If the kitchen is at fault, if we are unable to talk directly to them unfortunately it’s the front of house staff that deal with the flack from customers. He didn’t care about putting it right. Will not...

We booked a table for 12 people for a birthday celebration at 5pm today. We were told to preorder our food weeks ago, we sent our preorder via email about a week before the booking date. When we all got there today, we said we were ready for our food to be cooked and we were told okay. We went up after 45 minutes as we still had no food and we were told it would be a 45 minute wait from then, we said okay, we had 2 young children with us who were really hungry. It got to 6.30pm, we still had no food despite being told it was being cooked and saw other people that had come in after us getting food. We went up to the bar again and we were told that we hadn't ordered our food. We said we emailed them the preorder and got a reply to say it had been received. One of our party went over and showed the email we sent with our preorder AND the reply and nothing really happened. We decided to cancel our table and left. Shocking customer service, no one once came over to our table to see if we were ready to have our food (since we had preordered we thought this might happen) and no one told us this when we went to the bar. Will not be going again...