The Rusty Bull — Restaurant in Kirklees

After a moderately disappointing experience with an evening meal for friends which we forgave and put down to bad luck on the day we gave the restaurant another opportunity and booked a three course meal for a family celebration. Food was ok but overall a really disappointing experience. Dairy free diner; after checking twice with staff who flippantly said the cream on top of soup was dairy free, had suspicions confirmed on third check that it was infact cream! Poor form and understandably made this diner wary about the establishments allergen awareness to their whole meal. Service staff were disinterested, inattentive and the experience was mired by service that was so dreadfully slow, at one point we had just sit and watch food after asking for cutlery twice. Lovely venue and as a business owner I appreciate the financial investment it must have taken to set up but it’s such a shame that they just can’t muster the service and...

The experience was a mix of strengths and areas for improvement. The atmosphere was inviting, and the service was attentive, creating a pleasant dining environment. The food presentation was impressive, showcasing attention to detail.

However, the beef sandwich and fish sandwich fell short of expectations. Despite the beef having a three-star food award and numerous positive reviews, both dishes lacked the robust flavors we anticipated. Additionally, the truffle fries had only a faint hint of truffle, which was disappointing.

Overall, while the ambiance and service were highlights, the flavors of the dishes we tried did not fully meet the high standards set by the...

We arrived just before 11 for breakfast (our first time visiting) had our drinks orders taken, sat for 15 minutes before the waitress returned (without our drinks) and informed us that because they are "busy" we can only order currant tea cakes or cake. There were 4 empty tables and 4 waiting staff at the front so I can't imagine how they would (or wouldn't, apparently) manage with a full house. Heading to Bolster Moor.

Edit following response* Thanks for your response - however, it might be worth staff actually informing customers on arrival instead of leaving them sitting for 15 minutes to choose from a menu which isn't available. It's not an excuse, I'm afraid, just...