Archie's — Restaurant in Leeds

I Ordered for delivery from this....place, or whatever it calls itself but it is surely not a restaurant... beware!!! simple fact no. 1: if you order from here you won't get what you wanted. I ordered 3 burgers 3 shakes plus 2 sides, the only thing i've got is 3 soggy cold burger ( but more about the food later. -simple fact no. 2: they don't answer the phone: I tried to call them 7 times to find out where are the half (!!!) of my ordered items, but nobody picked up the phone. Nobody! They don't give a s...ingle coin about somebody might try to contact them because they technically stole £40 from their customer when they forgot to fulfill half of what the customer already paid for... -simple fact no. 3: they work painfully slowly. I waited for their shockingly horrible products around 1 and a half hour just to find out what they actually willing to provide from their grace to us peasants is not even close what the price tag promises. Simple fact no. 4: food quality is way below the expected. Burger buns were flat and soggy, burger pattys were cold and greasy, cheese sauce was also cold and started to become solid. Simple fact no 5: you can't expect any apologies, or acknowledging or compensate their mistake. Charlotte the so called assistant manager believes she is right to refuse these, after a few swear words left an obviously angry customer's mouth, after this customer has to take the time effort, money to park the car and fuel to go there in person because THEY DON'T ANSWER THE PHONE!!! Absolutely zero sense for complaint handling. I bet they believe they can afford to themself to do whatever they want because they think not many people willing to go in the city centre just to find out why they don't have the ability to provide the food what customers paid for. In these hard financial times when somebody decides to allow themself to spend money on an obviously luxury service, in terms of they could cook something at home for significantly less price, this company should pay way more attention to their service. It's an absolute disgrace to the whole hospitality industry...

Save your effort, money and time and choose another restaurant or delivery service which actually delivers...

The burgers are delicious but the staff specially one so called Manager named Laura absolutely rude ,abusive, shouting disgustingly loud doesn’t listen to people’s enquiries that’s the only reason why I give 3⭐️ is because people like Laura that doesn’t like her job should find another one that will enjoy, I went in the morning and it was not busy, I asked politely to another staff member I wanted my burger very well done from both sides to please make sure to pass on the message she stepped in so rude saying “yes yes she already wrote a note” however my burger was medium rare I found out once I reached home ,and this behaviour was not only with me I’ve seen treating bad another woman and in the evening I sent my daughter which I had over the phone whilst she was ordering and she was shouting at her not listening to her enquiry, my daughter was on tears leaving the place, she told my daughter that she remembered a black woman (Racist) coming in the morning returning a product 5 times which obviously it wasn’t me as I am not black and I didn’t return the burger anyway I had to called Archie’s trinity because I wanted to put a complain against her and she answered the phone with such a bad attitude she said was the manager when I have asked to speak to the manager, I have recorded the phone call and she continued yelling talking over me I am not happy at all she should be fired for the best interest of customers and...

I had high hopes for Archie’s in Trinity Kitchen, Leeds, but unfortunately, it was a major letdown. The chain is unbelievably overrated, and the food was nowhere near worth the hype. We ordered the Burgers Royale and Hot Chicken, which were both poorly made and terribly presented. The taste was bitter and unappetizing, and the portion sizes were shockingly small for the price. For £47, we could have had a far better meal at Burger King, KFC, or McDonald’s, where at least you get your money’s worth.

The chicken tenders were another disappointment – just three tiny pieces that were hardly satisfying. The so-called “Oralicious” shakes were an absolute joke. They weren’t even drinkable, just a clump of thick ice and cream. We had to request a spoon just to eat them like a dessert. To make matters worse, the staff at the counter acted like it was a massive inconvenience to hand over a spoon, giving us nasty looks like we were asking for gold. Completely unprofessional and unnecessary.

As for the crinkle peri peri fries, they were bitter and unseasoned, adding yet another layer of dissatisfaction to an already terrible experience. The wait for food was ridiculously long, even though it wasn’t during peak hours.

In the end, we spent £47 for bland, poorly made food, subpar service, and an overall unpleasant experience. Archie’s is massively overpriced and overrated. Save your money and go elsewhere. I won’t be...